Field Service Technician

Sika•Austin, TX

11d•Remote

About The Position

As a dispenser technician, you will provide field service to the concrete admixture sales team in the installation and support of dispensing equipment at customer locations; troubleshoot and repair equipment as necessary. The employee in this position works remotely within established policies and procedures. Sika Corporation will supply a vehicle, cell phone, tools, and necessary equipment to meet the jobs needs. On the job training is provided by Sika Corporation for this unique industry position.

Requirements

Maintenance or other experience demonstrating mechanical and electrical aptitude and ability.
Some working knowledge of basic electrical, pneumatic, and mechanical concepts.
Physical ability to climb ladders, lift 50lbs frequently, and bend and stretch to perform tasks.
Ability to work flexible hours to support business and customer demands.
Ability to maintain and perform repairs on equipment.
Self-motivated, manage time wisely, work independently and demonstrate initiative.
A valid state motor vehicle operator's license with an acceptable driver history.
Comfortable driving long distances.

Nice To Haves

Associate's Degree in mechanical or electrical technology a plus, but not required.

Responsibilities

Travel to customer locations to maintain and install dispensing equipment; including electrical, pneumatic, and plumbing components.
Assemble, install, troubleshoot, service, maintain and repair dispensing equipment as needed.
Assist the customer in the use and maintenance of equipment.
Maintain inventory of equipment and parts; insure availability of all materials needed to install and maintain dispensing equipment.
Work closely with sales team and customers to insure excellent customer satisfaction with product and service and to resolve issues.
Act as liaison between sales personnel and customers in responding to issues and/or problems.
Develop and prepare reports to support dispenser and technical service operations; develop and prepare weekly reports for management review of customer contact and service activity.