Field Service Technician

Venus AI•Toronto, ON

178d•Hybrid

About The Position

We have an exciting opportunity for a full time Field Service Technician to join our growing team located in Toronto, Canada. The Field Service Technician is responsible for providing on-site customer service support, troubleshooting and maintenance within their assigned territory. The Field Service Technician will work both on-site and out of the Toronto office. The Field Service Technician will be reporting to the Field Service Manager.

Requirements

Associate degree with applicable work experience required.
3+ years’ prior field service experience, installation and troubleshooting complex electronic equipment or equivalent; experience in medical device industry or comparable capital equipment industry preferred.
Capability to lift a minimum of 50lbs and at times, 80lbs.
Fluent in English is mandatory.
Must have a valid driver’s license and your own vehicle.
Up to 80% travel may be required to meet customer needs.
Availability and flexibility to work after hours and weekends when needed during peak times.
Working knowledge of Microsoft Office specifically Outlook, Word and Excel.
Must possess basic software skills and computer literacy.
Ability to read, interpret and analyze schematics, assembly drawings and wiring diagrams.

Nice To Haves

Bachelor's degree would be considered an asset.
Experience in ERP and CRM systems would be considered and asset.
Fluent in Spanish or French would be considered an asset.
Familiarity with robotic instrumentation, automated instrumentation or aesthetic medical would be considered an asset.

Responsibilities

Maintain, test, troubleshoot and repair medical aesthetic devices in the Depot.
Pick, pack and ship as well as receive system/parts/consumables/marketing materials when required.
Provide first level support to customers and Field Service Technician’s over the phone to try and resolve the issue.
Perform on-site product installations, upgrades and on-going service support and maintenance in assigned territory.
Utilize proven troubleshooting processes to diagnose and resolve technical issues electro-mechanical aesthetic and robotic aesthetic systems.
Manage service call scheduling, parts inventory, and administrative responsibilities with minimal supervision.
Manage customer relationship, written documentation of service activities, and effective interaction and communication with internal technical support personnel, manufacturing, and sales.
Review available technical literature to maintain an awareness of current aesthetic and surgical practices and procedures.
Represent the company in a positive, professional manner in all dealings with customers, both external and internal.
Perform other related duties as required and assigned.