Field Service Technician

ProMach Careers•Detroit, MI

1d•Hybrid

About The Position

Modern Packaging is excited to welcome a Field Service Technician to our growing Aftermarket team. This is an opportunity to play a key role in supporting our customers and ensuring their equipment performs at its best. We’re looking for a motivated technician based in the Midwestern United States who thrives on solving problems and building customer relationships. In this role, you’ll serve as a trusted technical resource for customers with operations across Minnesota, Wisconsin, Ohio, Indiana and Michigan. If you enjoy hands-on technical work, variety in your day, and the chance to travel while making a real impact for our customers, this could be the perfect fit.

Requirements

Previous experience as a Field Service Technician (or similar) with 3+ years of machine startup, repair, and maintenance on medium to large-scale industrial equipment
High School Diploma required
Proficient in Microsoft Office with strong organizational, time management, and problem-solving skills to manage schedules, paperwork, and technical issues effectively
Excellent communication and customer service skills, with the ability to explain technical information clearly, train customer personnel, and work well with all levels of operators and management
Self-motivated and adaptable, able to work independently while maintaining a positive, professional attitude
Willingness to travel up to 75% domestically and internationally (passport required; occasional trips to Mexico and Canada)

Nice To Haves

Associate’s Degree in a related technical field (mechanical or electrical) preferred
Strong technical skills, including mechanical repair, ability to read part/assembly drawings and wiring schematics, and familiarity with Allen Bradley PLCs, VFDs, and servo controllers (preferred)

Responsibilities

Install, commission, repair, and maintain Modern Packaging automated machinery at customer sites, including both electrical and mechanical work
Troubleshoot and adjust equipment to achieve contracted efficiency rates, perform audits, install upgrades, and deliver follow-up operator training
Document all service activities (installations, commissioning, repairs, and upgrades) in detailed site reports
Support customers by recommending machine upgrades, retrofits, and spare parts that improve safety, performance, reliability, and inventory management
Train customer personnel during installation, commissioning, and maintenance activities
While not traveling, support the Modern facility in Deer Park, NY by assembling and testing new machines and participating in customer Factory Acceptance Tests
Maintain flexibility to adapt to diverse work environments and resolve issues quickly