Field Service Technician

Federal Mfg•Cincinnati, OH

54d•Onsite

About The Position

The Field Service Technician travels extensively to repair, maintain and start-up specified Bartelt Packaging equipment and provides a communication link between the customer and the Company to provide excellent customer service. This role involves installation, integration, repair, and troubleshooting of complex flexible machinery, requiring a high level of technical skill and independent problem-solving. The technician will ensure all established inspection, testing, quality, and operating specifications are met. They will direct and/or oversee customer personnel during installations, integrations, or servicing. The role may include on-site customizing of machine programs, providing 24-hour on-call technical support, and factory floor support when not traveling. Additionally, the technician will provide customer training on equipment operation and service, and assist with aftermarket parts needs. ProMach is a global leader in packaging machinery, providing solutions across various consumer goods, food and nutrition, health, and everyday product sectors. The company values responsibility, honesty, safety, and employee growth, fostering an environment where employees can make an impact and shape the future of packaging innovation.

Requirements

Technical, Associate degree or equivalent combination of education and experience.
Minimum of 3 years experience in machinery repair.
Knowledge/skills of mechanical principles.
Willingness to travel extensively within the US and, from time to time, internationally.
Good communication & interpersonal skills.
Strong customer service focus.
Proficiency in Windows & MS software (Word, Excel, Outlook).
Excellent customer service skills; ability to train customer personnel on equipment.

Nice To Haves

Experience in flexible packaging material machinery.
PLC programming experience.

Responsibilities

Travels extensively to repair, maintain, and start-up specified Bartelt Packaging equipment.
Acts as a communication link between the customer and the Company to provide excellent customer service.
Installs, integrates, repairs, and troubleshoots flexible machinery of a complex design.
Ensures all established inspection, testing, quality, and operating specifications are met.
Directs and/or oversees customer personnel during plant machinery installations, integrations, or servicing.
May provide on-site customizing of machine programs by revising programs to meet customer needs.
Occasionally maintains a 24-hour on-call status and provides customer technical telephone support.
Provides factory floor support when not providing customer field service support/travel.
Provides customer training regarding the operation and service of machinery.
Assists customers with aftermarket parts needs while in the field.