Field Service Technician

Kinetico Incorporated • Mount Pleasant, MI

16d

About The Position

The Water System Field Service Technician is responsible for learning the installation, service, repair, and selling processes for Kinetico’s residential water system customers. This role requires 100% local travel in our target geographies.

Requirements

• High School Diploma or equivalent required.
• Valid drivers’ license and a clean driving record.
• Ability to work in a fast-paced environment and show initiative.
• Strong work ethic, self-motivated, action and goal oriented.
• Mechanical aptitude, good analytical, problem solving, and trouble shooting skills; understanding the technology contained in the company’s products is essential.
• Proven “customer-centric” focus and approach with the ability to establish and change priorities as required.
• Problem solver, excellent listening and verbal skills, and exceptional customer service phone skills.
• Organized and able to provide detailed follow-up and follow-through of all company processes and procedures.
• Proficient customer relations skills, and comfortable talking to customers about product and payment options.
• Working knowledge of common software programs such as Word, Excel, etc.; familiarity with data entry systems a plus.
• Accurate management of data, willingness to help others and an interest in executing responsibilities in a timely and efficient manner.

Nice To Haves

• Plumbing experience and skills, preferred.

Responsibilities

• Learning residential water system applications and capabilities.
• Follows established procedures to evaluate water system equipment function and perform appropriate maintenance activity.
• Observes and acts upon opportunities for further sales.
• Delivers salt, filters, and other water treatment products.
• Maintains a clean and organized workspace.
• Monitors and restocks product inventory.
• Finalizes report on completion of field visit and submits to service department in a timely manner.
• Maintains a clean and safe work environment, including company vehicle, company tools.
• Other duties may be required to be undertaken which fall within the scope and general level of responsibility attached to the role.

Benefits

• Medical, Dental, Vision and Prescription Drug Insurance Coverage
• Employer Provided Life Insurance, Short-Term and Long-Term Disability Benefits
• 401(k) Contribution Matching Program
• Employer Funded Defined Contribution Plan
• Paid Vacation, Holidays and Community Service Volunteer Time-off Benefit
• Wellness Program
• Educational Assistance Reimbursement Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees