Field Service Technician
About The Position
At ABB, we help industries run leaner and cleaner—and every person here plays a part. You’re empowered to succeed, encouraged to grow, and the work you do helps run what runs the world. Under the direction of the Drives Service Manager, a Field Service Technician provides technical onsite and offsite support and expertise in response to a variety of site work requests. Requests can include but are not limited to commissioning, troubleshooting, preventive maintenance, and other technical problems encountered by users of ABB drives and systems. Field Service Technicians work hand in hand with Field Operations and Management to provide successful outcomes for both internal and external customers.
Requirements
- Associate degree in technical field and 3 years of relevant experience or High school diploma/GED and 5 years of relevant experience or military education/experience required
- Valid driver’s license
- Authorization to work in the United States
- Ability to communicate with all levels in the organization, from field technicians to senior management.
- Ability read, write, and speak English.
- Ability to travel 70% of time.
Nice To Haves
- Experience with Medium Voltage drives and power electronics
- Knowledge of motors, transformers, switchgear, and industrial communication protocols
- Ability to interpret electrical schematics, wiring diagrams, assembly drawings, and technical documentation
- Previous Field Service experience
Responsibilities
- Perform installation, commissioning, troubleshooting, preventative maintenance, and repair of ABB of Variable Frequency Drives (VFDs.)
- Carry out preparatory work regarding spare parts, testing of tools and equipment, and documentation as required.
- Submit detailed, and comprehensive service reports in a timely manner and follow up when needed.
- Coordinate activities with related groups to most efficiently achieve objectives to ensure customer satisfaction.
- Communicate effectively and present information to top management, customers, vendors, and other employees of the organization.
- Participate proactively in contributing feedback regarding product quality issues to reduce warranty costs.
Benefits
- Health, Life & Disability
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- 11 paid holidays.
- Vacation is provided based on years of service for hourly and non-exempt positions.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
