Field Service Technician

Laborie Medical Technologies Corp•San Francisco, CA

9d•Remote

About The Position

Laborie is a specialist medical company focused on advancing technologies that preserve and restore human dignity, particularly for patients with pelvic and gastrointestinal conditions and for safe deliveries. The Field Service Technician is a key member of the Service department, responsible for essential equipment installation, maintenance, and repair at medical facilities. This role requires excellent communication and troubleshooting skills, and involves providing crucial feedback to the R&D and Operations Manufacturing departments to contribute to continuous product improvement. The position is based in the San Francisco, California area, with extensive travel required within the U.S.

Requirements

Technical College degree with a minimum of 2 years of field service experience, ideally within a medical or similarly regulated environment.
Superior customer service skills and demonstrated ability to solve technical problems by effectively communicating with customers and professionally navigating challenging situations.
Excellent verbal and written communication skills; thorough knowledge of PC operating systems, applications, and technologies; and a strong understanding of network protocols and implementations.
Demonstrated skills in time management, planning, prioritization, and administration, with the ability to multi-task effectively and exercise patience and professionalism.
Ability to work independently and flexibility for extensive travel (may require 4 to 5 days per week) to client sites, along with the ability to maintain a productive remote office from home.

Nice To Haves

Clinical expertise in a hospital, clinic, or medical device setting

Responsibilities

Perform on-site equipment installations, maintenance checks, and repairs following standardized Laborie policies and procedures; utilize hand tools effectively to facilitate precise repairs.
Analyze and isolate the root cause of issues, then troubleshoot and repair electro-mechanical assemblies, such as proprietary hardware and peripheral equipment, down to the component level.
Maintain accurate records of all issues and on-site visits using our ticketing system, ensuring all required documentation for performed tasks is completed clearly and concisely.
Stay knowledgeable about our entire product line and service offerings, as well as current industry products and technologies.
Maintain adherence to Laborie service levels to consistently meet and exceed customer expectations.
Make all necessary travel arrangements to complete scheduled visits.