Field Service Technician
About The Position
ICM Solutions, a leading provider of crushing, screening, and white paving solutions, is seeking a skilled Field Service Technician to support our growing crushing service operations in Northern California. The Field Service Technician must have working knowledge of crushers, screens, feeders, and conveyors. This role provides direct support to equipment both in the shop and on customer sites, troubleshooting and resolving issues with both customer-owned equipment and company owned rental machines. The Field Service Technician is hands-on, safety focused and committed to continuous improvement and team development. Our customers are located throughout Northern California, from the Oregon border to Bakersfield. This position does require overnight travel within the territory and our Field Service Technicians are often away from home Monday through Friday.
Requirements
- Working knowledge of crushers, screeners, feeders, and conveyors
- High school diploma or equivalent
- Clean MVR (No more than 1 moving violation under the age of 25, and no more than 2 if over the age of 25)
- MSHA Certification
Nice To Haves
- 5 years’ experience related to heavy equipment repair
Responsibilities
- Utilize and comply with company, customer, and facility safety programs, processes, and procedures
- Adhere to company and site lock-out tag-out requirements
- Ensure exceptional customer service by communicating effectively and providing timely solutions to their equipment related issues
- Build and maintain relationships with customers to enhance satisfaction and boost loyalty
- Troubleshoot and repair electrical and hydraulic issues
- Advise customers and best practices and provide solutions to unique problems often requiring custom solutions
- Accurately identify and effectively communicate parts and components needed to complete repairs
- Travel to customer sites for setup, configuration and commissioning of equipment
- Support rental equipment through repairs, de-commissioning, off-rent inspections and equipment repairs
- Maintain a professional and proper personal appearance following company policy
- Oversee and maintain company provided service truck, equipment, and job specific tooling
- Complete all the training courses required to maintain customer compliance
- Be willing to work out of town, on weekends, and overtime when required
- Perform all other duties as assigned
Benefits
- PTO
- medical/dental/vision/life insurance
- 401(k) with company match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
