Field Service Technician

EAM-Mosca Corporation•Harrisburg, PA

42d•Remote

About The Position

EAM-Mosca Corp., a dynamic market leader in automated packaging machinery and strapping solutions, is seeking a driven Field Service Technician for the Lancaster/Harrisburg region. The company is privately held with a focused, entrepreneurial culture and serves a blue-chip client base of successful North and South American manufacturing companies. EAM-Mosca offers a system-based product portfolio featuring standard and custom engineered machinery, superior consumable products, and quality technical service with readily available aftersales parts support. The ideal candidate will be a problem solver, responsive to customer needs, and responsible for the maintenance, repair, and calibration of field equipment.

Requirements

Advanced understanding of machines and their systems, including pneumatic, hydraulic, bearings, levers, channels, pulleys, cams, and camshafts.
Basic experience with control systems utilizing Allen Bradley, Siemens, and B&R PLCs.
Electromechanical experience with conveyance systems, including understanding sensors, electric motors, and their interactions.
Ability to use a multimeter, perform point-to-point testing, read electrical schematics, and trace circuits.
Ability to use and read calipers and micrometers.
Ability to take initiative and work independently on a regular basis.
Ability to communicate clearly and professionally through written and verbal means (web-based service reporting, video conferencing, face-to-face interactions).
Ability to travel extensively within the U.S. Monday through Friday (80%).
Minimum 3 years of field or plant equipment maintenance experience.
High school diploma.
A valid driver's license.
Solid Mechanical / Electrical background.

Nice To Haves

Corrugated Industry experience.
Mechanical understanding of strapping machines, Mosca preferred.
PLC experience.
Associates Degree.

Responsibilities

Install and commission equipment to ensure reliability and high customer satisfaction.
Perform preventative maintenance, predictive maintenance, and emergency repairs on all EAM equipment.
Troubleshoot mechanical and electrical systems using systematic thinking, test equipment, and hand tools to identify faults and develop solutions.
Collaborate with Mosca Engineering to provide the highest level of customer service.
Generate timely and professional service reports detailing work performed, parts used, issue resolution, and any follow-up actions.
Communicate daily with area service managers to develop schedules and travel itineraries that meet customer needs and allow adequate time for work.
Work with a sense of urgency while remaining calm under pressure to ensure the highest level of customer service.