Field Service Technician - Alexandria, LA
About The Position
Tennant Company is hiring a Field Service Technician in Alexandria, Louisiana. The role services Tennant cleaning equipment and similar competitor products at customer facilities. The technician diagnoses equipment issues and performs preventative maintenance, troubleshooting, and repairs to help return equipment to operation. The position requires clear customer communication, quality workmanship, and coordination with internal service and sales partners. The technician owns a service territory and plans daily work, including scheduling customer visits and communicating service expectations, estimated timelines, billing, and future service needs. The role also involves documenting service activity, maintaining company property and inventory, and following safety protocols and PPE requirements.
Requirements
- High school diploma or equivalent.
- Valid driver's license and compliance with Tennant Company driving policy requirements.
- At least 3 years of experience troubleshooting and repairing combustion engines, including LP, diesel, or gas engines.
- At least 3 years of experience troubleshooting and repairing mechanical and electrical systems.
- At least 3 years of experience using hand and power shop tools, equipment, and diagnostic devices.
- At least 3 years of experience using a personal computer, MS Office Suite, and email.
- Ability to lift 60 pounds; assistance should be provided for items weighing over 60 pounds. Occasionally, lifting items up to 90 pounds may be required.
- Ability to perform frequent sitting, standing, twisting, reaching, pushing, pulling, bending, stooping, kneeling, and squatting.
- Ability to drive a van to and from customer sites daily, including frequent driving of 3 or more hours per day.
Nice To Haves
- Vocational schooling in automotive, diesel, or electrical fields.
- Experience working on mobile equipment such as forklifts or heavy equipment.
- Previous experience working directly with customers.
Responsibilities
- Perform preventative maintenance and troubleshoot and repair mechanical, electrical, and hydraulic systems, as well as combustion engine problems, on customer-owned Tennant products and similar competitor models.
- Manage the assigned territory and plan the daily schedule, including contacting customers to schedule service activities.
- Communicate with customers about service expectations, timeline estimates, billing, and future service needs.
- Create and maintain service activity records and business reporting documentation.
- Keep the company vehicle, tools, parts, inventory, and equipment clean and organized.
- Follow safety protocols and use proper personal protective equipment.
- Collaborate with sales, customer service, technical assistance, field service support, and other technicians.
Benefits
- Competitive salary.
- Performance-based incentives.
- Benefits eligibility beginning on the first day of employment.
- Company service vehicle, cell phone, tablet, uniforms, and specialty tools.
- Comprehensive training, including ride-along, virtual, and factory-based training.
- Medical plan options.
- 401(k) with a 100% match up to 6%.
- Paid vacation time.
- Up to 8 paid company holidays and 3 personal holidays per year.
- Dental and vision coverage.
- Wellness rewards.
- Family support programs.
- Company-paid disability and life insurance.
- Employee Assistance Program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
