Field Service Technician - Alexandria, LA

Tennant Company•Alexandria, LA

3d•Onsite

About The Position

Tennant Company is hiring a Field Service Technician to maintain, troubleshoot, and repair battery-powered, engine-powered, and robotic cleaning equipment at customer facilities. The technician diagnoses equipment issues and determines the work needed to return equipment to service, providing customers with quality communication and workmanship. The position is based in Alexandria, Louisiana, with a Monday–Friday schedule. The technician manages a territory and daily schedule, coordinates service visits with customers, communicates expectations and timelines, and documents service activities. The role also involves maintaining Tennant property, following safety protocols, and collaborating with internal teams and other technicians. Compensation is listed at $55,440–$83,160. Tennant offers a company service vehicle, tools, training, incentives, and a comprehensive benefits package.

Requirements

High school diploma or equivalent.
Valid driver's license and ability to meet Tennant Company driving policy requirements.
At least 3 years of experience troubleshooting and repairing LP, diesel, or gas combustion engines.
At least 3 years of experience troubleshooting and repairing mechanical and electrical systems.
At least 3 years of experience using hand and power shop tools, equipment, and diagnostic devices.
At least 3 years of experience using a personal computer, MS Office Suite, and email.
Ability to lift 60 pounds; assistance should be provided for items over 60 pounds. Occasional lifting up to 90 pounds may be required.
Ability to frequently sit, stand, twist, reach, push, pull, bend, stoop, kneel, or squat.
Ability to drive a van to and from customer sites daily, including frequent driving of 3 or more hours per day.

Nice To Haves

Vocational schooling in automotive, diesel, or electrical fields.
Experience working on mobile equipment such as forklifts or heavy equipment.
Previous experience working directly with customers.

Responsibilities

Perform preventive maintenance and troubleshoot and repair mechanical, electrical, hydraulic, and combustion-engine problems on customer-owned Tennant products and similar competitor models.
Manage the assigned territory and daily schedule, including contacting customers to schedule service activities.
Communicate service expectations, timeline estimates, billing, and future service needs to customers.
Create and maintain records of service activities and business reporting documentation.
Keep company property clean and organized, including the service vehicle, tools, parts, inventory, and equipment.
Follow safety protocols and use appropriate personal protective equipment.
Collaborate with sales, customer service, technical assistance, field service support, and other technicians.

Benefits

Performance-based incentives.
Multiple medical plan options, eligible on the first day of employment.
401(k) with a 100% match up to 6%.
Paid vacation time.
Up to 8 paid company holidays and 3 personal holidays per year.
Dental and vision coverage.
Wellness rewards.
Family support programs.
Company-paid disability and life insurance.
Employee Assistance Program.
Company service vehicle.
Cell phone and tablet.
Uniforms and specialty tools.
Comprehensive training, including ride-along, virtual, and factory-based training.