Field Service Technician

Lytx • Dallas, TX

3d • Onsite

About The Position

Lytx is hiring Field Service Technicians as field-based trial support positions across key U.S. markets. This is a hands-on, on-the-ground role for someone who takes pride in doing installs right the first time. You will be the Lytx-badged professional who shows up to every trial install site, performs the installation, makes sure the hardware is right, and doesn't leave until every vehicle is activated and recording.

Requirements

• 2–4 years of hands-on hardware installation experience — vehicle telematics preferred, vehicle audio/visual installations, 12V, alarm/security, HVAC, or similar
• Mechanically competent: understands device mounting, cable routing, and power connections in commercial vehicles
• Basic 12/24v electrical understanding; able to take voltage, current, and continuity measurements with a digital multimeter (DMM)
• Comfortable working in fleet yards, trucking facilities, and industrial locations — including outdoor work in varying weather conditions
• Detail-oriented: install quality and documentation are non-negotiable
• Professional customer-facing presence; represents Lytx credibly with fleet managers and operations staff
• Valid driver's license; willing to travel locally/regionally frequently, nationally periodically, and internationally occasionally. Travel expected 80%+
• Willing to work weekends and overtime as needed; overnight travel required periodically for out-of-market deployments

Nice To Haves

• Ideally Lytx, Samsara, Motive, Geotab, or other fleet telematics hardware installation experience
• Familiarity with fleet telematics installation best practices for both light and heavy duty vehicles
• MECP (Mobile Electronics Certification Program), ASE, or OEM manufacturer certification — highly desired
• Experience with Class 7–8 or specialty commercial vehicle configurations
• Basic device activation, firmware, or connectivity verification experience
• Experience coordinating or supervising a small install crew

Responsibilities

• Maintain and stock your trial hardware kit; manage hardware rotation to keep inventory current
• Source replacement parts locally when needed for standard components to prevent day-of delays
• Conduct pre-site vehicle assessments for complex trials before install day
• Perform hardware installations on standard commercial vehicles — hardwired, diagnostic, and basic AUX Hub configurations
• Perform basic field diagnostics: verify device connectivity, confirm recording, identify and resolve common activation issues using DMM and device diagnostic tools
• Inspect and verify every vehicle before accepting it — no vehicle leaves without confirmed recording
• Communicate install progress and completion to the customer's fleet manager professionally
• Answer basic product questions on-site; escalate deeper product, settings, or feature inquiries to the AE or SE
• Track hardware inventory; flag supply issues to IPM before they become day-of problems
• Escalate expanded deployment scope to CPM, product questions to AE/SE, and advanced technical installs to FSE
• Other duties as assigned

Benefits

• Medical, dental and vision insurance
• Health Savings Account
• Flexible Spending Accounts
• Telehealth
• 401(k) and 401(k) match
• Life and AD&D insurance
• Short-Term and Long-Term Disability
• FTO or PTO
• Employee Well-Being program
• 11 paid holidays plus 1 inclusive holiday per year
• Volunteer Time Off
• Employee Referral program
• Education Reimbursement Program
• Employee Recognition and Appreciation program
• Additional perk and voluntary benefit programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed