Field Service Technician

Pitney Bowes • US IN Remote, IN

30d • Hybrid

About The Position

We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together…that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve. We’re looking for people who: Act with urgency, accountability, and purpose, Deliver high quality work with consistency and pride, Collaborate effectively and elevate those around them, Focus on outcomes that drive impact and growth.

Do you have experience troubleshooting and repairing mechanical/electrical equipment? Do you thrive when you can work and make decisions independently? If so, you could be a good candidate for our Field Service Technician role – the people who keep our business clients’ shipping and mailing equipment up and running. Your background might be working on office machines, engines, robotics, HVAC, copier/scanners, ATMs, or Point of Sale (POS) registers. You are comfortable with building client relationships and customer service and can earn commissions on top of our competitive pay and generous benefits package.

Your primary service area will be within 2 hours of Fort Wayne, IN; some travel beyond this radius may be required. In this role, you will have a consistent Monday – Friday and 8:00 am - 5:00 pm schedule working in alignment with traditional office hours (some overtime may be required). The wage range for this position is $23/hour, with the actual pay dependent on your skills and experience as they relate to the job requirements and the location where you will be performing the job.

Requirements

• Strong communication skills
• Ability to analyze hardware and software problems
• Have a valid driver's license with a clean driving record and reliable vehicle for daily travel to multiple customer locations (a company car may be provided depending on territory)
• The ability to perform frequent lifting and/or moving items up to 55lbs with or without accommodation
• Ability to establish priorities and work under deadline pressures
• Complete familiarity within a Windows environment and basic knowledge of PC interaction with automated equipment
• Ability to work a flexible schedule with travel as required and overtime if needed
• Willingness to submit to a pre-employment drug screen and criminal background check
• Fully vaccinated against COVID-19. Requests for reasonable accommodations for medical or religious reasons will be considered in accordance with applicable law.

Nice To Haves

• Experience troubleshooting and repairing mechanical/electrical equipment
• Thrive when you can work and make decisions independently
• Background working on office machines, engines, robotics, HVAC, copier/scanners, ATMs, or Point of Sale (POS) registers
• Comfortable with building client relationships and customer service

Responsibilities

• Install and configure software applications and hardware peripherals at customer sites
• Train customers how to use equipment and review job aids with client administrators/operators
• Contribute to revenue growth through sales leads and billable professional services-earn commissions on supplies and/or services you sell
• Deliver solutions remotely and onsite
• Stay up to date on Pitney Bowes industry knowledge
• Maintain, repair and install mailing equipment such as inserters, sorters, or comparable equipment

Benefits

• Commissions on top of competitive pay
• Generous benefits package
• Opportunity to grow and develop your career
• Inclusive environment that encourages diverse perspectives and ideas
• Challenging and unique opportunities to contribute to the success of a transforming organization
• Comprehensive benefits globally (PB Benefits and Wellbeing Programs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed