Field Service Technician

Weir • Vancouver, BC

14d • Hybrid

About The Position

The Field Service Technician for Weir Motion Metrics works directly with customers to provide implementation services, pro-active support, perform preventative maintenance and solve field problems. Solid electrical engineering skills and an understanding of networking and cloud services is preferred. The role involves collaborating with account managers to provide exceptional customer service, including training and documenting procedures for the mine. Weir Motion Metrics (WMM) is a Canadian mining technology division based in Vancouver, B.C., enabling a new generation of safe, smart, and sustainable mining. Serving the mining market since 1999, WMM joined Weir in 2021 and is Weir’s first-ever center of excellence for artificial intelligence and machine vision technology. Founded in 1871, Weir is a world-leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Weir’s technology helps customers produce essential metals and minerals using less energy, water and waste at lower cost, contributing to a low carbon future. Weir is a global family of 11,000 people in over 60 countries.

Requirements

• Degree in Engineering, Engineering Technology, or Information Technology will be considered with, or in addition to, relevant experience.
• Minimum 2+ years of experience in a Field Support role in industrial environments.

Nice To Haves

• Solid electrical engineering skills.
• An understanding of networking and cloud services.
• Hands-on experience with heavy equipment.

Responsibilities

• Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.
• Provide technical support in the field to customers or internal teams when required.
• Perform hands-on system installation, support, commissioning and maintenance activities at mining site.
• Remotely connect to client servers at mine sites to obtain performance data for system evaluation.
• Build and maintain client relationships, ensuring the field activities are prioritized and executed, supporting the customer when required.
• Prepare periodic status reports to be shared with customers and ensure the work to be done is adequately informed to the field maintenance team.
• Seek feedback from customer on ways to improve system or service.
• Maintain regular and effective communication with the Global Support Team regarding technical issues to resolve customer needs adequately.
• Create and perform on-site training sessions with customers to help engrain the system into their operation which would be across multiple functions.
• Use technical knowledge to perform root cause failure analysis and look for ways to improve system reliability continually.
• Run reports on a regular cadence and before site visits for effective visits.

Benefits

• Be part of a global organization dedicated to building a better future.
• An opportunity to grow your own way.
• Feel empowered to be yourself and belong.
• Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves.
• We continually focus on people and their wellbeing.
• We believe in fairness and choose to be honest, transparent and authentic in everything we do.
• Fair and equitable compensation practices.
• Inclusive and diverse workplace.
• Equal opportunity employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees