Field Service Technician

AllpaxCharlotte, NC
Hybrid

About The Position

ID Technology is seeking a customer-focused, mechanically inclined individual for a Field Service Technician opportunity in our South East region. Someone located in or near the Charlotte, NC area would be well-situated for the role. Our Field Service Technicians contribute to the success of the company and our customers through technical expertise and interpersonal skills to ensure superior service.

Requirements

  • Experience in the repair and troubleshooting of electro-mechanical equipment
  • Ability to identify customer needs and match their solution with company products/services
  • Knowledge of industry and applications
  • PMMI certification: company provided
  • Computer literacy, especially MS Office. Syteline a plus.
  • Ability to be on the road 60% of the time; including overnight trips
  • Must have dependable vehicle and good driving record; Real ID or Passport are required for travel
  • Ability to conduct business in an ethical, successful manner
  • Strong technical, communication and organizational skills
  • Self-motivated with desire to achieve personal professional growth

Responsibilities

  • Install, demonstrate, maintain and repair marking, coding and labeling equipment
  • Develop reports in keeping with company reporting mechanisms
  • Attend trainings and meetings as required by leadership
  • Assist in office-based duties when not required to be in the field
  • Keep current on trends from both market and technical perspectives

Benefits

  • Comprehensive medical/dental/vision programs
  • Life insurance
  • Generous paid time off program
  • Retirement savings plan with a company match
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