Field Service Technician
About The Position
The Field Service Technician supports the installation, commissioning, maintenance, and service of Magswitch Heavy Lifting Systems and industrial magnetic lifting solutions at customer sites globally. This role plays a critical part in delivering safe, reliable, and high-quality customer experience through professional on-site support, technical troubleshooting, equipment startup, and customer training. The Field Service Technician works closely with customers, operations, engineering, and project management teams to ensure that lifting systems are installed correctly, operate reliably, and meet customer expectations for safety, performance, and uptime. This position requires strong electro-mechanical aptitude, hands-on problem-solving skills, and the ability to work independently in industrial and manufacturing environments. This role also serves as a direct on-site representative for Magswitch, helping to build customer confidence through responsiveness, professionalism, clear communication, and issue ownership during installation and service activities.
Requirements
- Associate degree, technical certification, military technical training, or equivalent hands-on industrial experience preferred
- Minimum of three years of experience in field service, industrial equipment installation, maintenance, manufacturing, automation, crane systems, or related technical environments
- Strong electro-mechanical troubleshooting and problem-solving skills
- Ability to read technical drawings, wiring diagrams, and mechanical assembly documentation
- Strong customer service and communication skills with the ability to work directly with customer operations, maintenance, engineering, and safety teams
- Comfortable working independently at customer sites and managing field priorities professionally
- Experience working in industrial, manufacturing, fabrication, automation, or heavy equipment environments preferred
- Familiarity with PLCs, sensors, industrial controls, or Ethernet/IP systems is a plus, but not required
- Ability to travel extensively both domestically and internationally
- Valid driver’s license and passport eligibility required
Nice To Haves
- Calm and professional under pressure
- Strong ownership mentality and follow-through
- Safety-focused mindset
- Mechanically curious and hands-on
- Organized with strong documentation discipline
- Comfortable representing Magswitch directly with customers on-site
- Strong sense of urgency and accountability in resolving customer issues
Responsibilities
- Support installation, commissioning, startup, and testing of heavy lifting and under-the-hook magnetic lifting systems at customer facilities
- Perform troubleshooting, diagnostics, repair, and preventive maintenance on Magswitch lifting and automation equipment
- Support customer site readiness reviews, installation sequencing, and startup activities in coordination with the Project Installation Manager
- Assemble and prepare equipment at the Longmont facility prior to shipment and field installation
- Provide professional on-site technical support while maintaining strong customer communication, responsiveness, and follow-through
- Support rapid response to customer downtime events and prioritize issue resolution to minimize operational disruption
- Conduct equipment inspections, calibration, functional testing, and performance verification
- Deliver operator and maintenance training to customers to support safe and effective equipment operation
- Maintain detailed service documentation, including field reports, commissioning reports, troubleshooting records, punch-list items, installation closeout documentation, and customer signoff records
- Provide regular field status updates to project management and operations teams during active installations and service events
- Follow all Magswitch and customer site safety requirements including lockout/tagout procedures, lifting safety practices, PPE requirements, and site-specific safety protocols
- Escalate technical, operational, or project-related issues appropriately to engineering, operations, and project leadership teams
- Support remote troubleshooting and customer support activities when on-site visits are not required.
- Contribute field feedback and improvement opportunities to support product reliability, installation efficiency, serviceability, and continuous improvement initiatives
Benefits
- Medical, dental, and vision insurance
- Retirement plan with 401(k) matching
- Paid time off
- Paid leave programs
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Basic and Voluntary Life insurance
- Short- and Long-term disability insurance
- Employee Assistance Program (EAP)
- Employee referral program
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
