Field Service Technician

Volvo Group • San Leandro, CA

18d • Onsite

About The Position

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

This position is responsible for the mechanical repairs and services on a full line of heavy equipment products. The technician will perform highly technical maintenance, diagnoses and troubleshooting on full line of Volvo Construction Equipment machinery and/or related equipment including equipment components such as engines, transmissions, hydraulic systems, computer, electrical and structural repairs including welding. Additional duties include the ability to provide consistent communication with customers, vendors, internal and external staff. Will regularly demonstrate safe and proper judgement and application of all tools and equipment.

This position will champion a “Safety First”, “Customer Focused” and a “Continuous improvement” culture. Enforce and adhere to all company policies, procedures, standards, and values. Maintain excellent customer and employee relations. Work safely at all times. Adhere to all VCES safety guidelines, policies, and practices.

Requirements

• High School diploma or GED.
• Minimum of 5 years’ experience working on construction related equipment.
• Computer proficiency.
• Possesses a valid California Driver’s License and a good driving record.
• Frequent travel.
• Manual dexterity required for operating machinery and computers.
• Requires prolonged periods of sitting and/or standing and frequent stooping, bending, crouching and overhead reaching; with occasional climbing of stairs and steps or step-ladder.
• Requires occasional lifting, pulling, caring, or pushing objects or materials, over 50lbs; and may frequently lifting, pulling, caring, or pushing objects or materials, up to 30lbs.
• May occasionally work around loud, noisy and dusty equipment and environment.
• Must be able to safely and properly handle, pneumatic and electric tools.

Responsibilities

• Knowledge and proficiency in diagnosing, testing and repairing heavy equipment and related machinery.
• Comprehensive understanding and ability to read and interpret blueprints and schematics on Volvo product lines and systems.
• Ability to timely complete and submit work orders and warranty claims with detailed description as directed.
• Provide professional customer service to customers about their equipment problems and or options to fix those problems.
• Responsible for the confirmation of the equipment function after repair.
• Ability to provide telephone support to the customer in order to perform troubleshooting, as directed.
• Will exhibit appropriate diligence of all required Personal Protective Equipment (PPE).
• Capable of working independently or in a team, as directed.
• Must have flexibility to work overtime and occasionally stay overnight to complete assigned task, as needed.
• Must have all tools necessary to perform the required work and must maintain and secure them at all times.
• Performs other duties as directed

Benefits

• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today’s challenging reality of combining work and personal life easier.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED