Field Service Technician (Exentec)

Exyte GmbH•Phoenix, AZ

5d•Onsite

About The Position

Exentec is seeking an experienced Field Service Engineer to support our customer base in Phoenix, AZ. In this role, you will install, qualify, and service Exentec Point-of-Use gas abatement systems at customer sites. You will also train end users, support engineering development efforts, and contribute to product improvements. This position requires extensive travel and a strong ability to troubleshoot complex systems independently. Please review our product offerings at https://www.exentec.net/Products/Gas-Abatement.

Requirements

5+ years of experience as a field service engineer.
Strong troubleshooting skills with the ability to read schematics.
Proficiency using hand tools, test meters, and diagnostic equipment.
Bachelor’s degree in engineering or equivalent technical training preferred; military technical training is a plus.
Strong system-level understanding of mechanics, power electronics, and control electronics.
Ability to read instructions, set up, and operate instrumentation.
Strong independent work ethic with the ability to collaborate effectively across all organizational levels.
A valid driver’s license is required.
Applicants must be authorized to work for any employer in the U.S.

Nice To Haves

Familiarity with Ethernet-based communications and basic chemistry is beneficial.
Proven ability to troubleshoot down to the component level.

Responsibilities

Install, start up, and qualify Exentec abatement systems at customer sites.
Train end users on the operation, maintenance, and repair of Encompass and Cyclone product lines.
Assist with field tests, data collection, and evaluation of new processes and design features.
Support engineering teams with product development, improvement builds, and testing.
Serve as a system-level expert to resolve complex or unique onsite issues.
Collaborate with field engineers to develop and update manuals, field notifications, and troubleshooting guides.
Develop and perform final test procedures to ensure product quality.
Support operations by providing feedback, instructions, and documentation to improve product quality.
Generate and drive Engineering Change Notices (ECNs) to enhance products and procedures.
Provide remote support to customers for installed systems.
Work with engineering teams to test new designs and concepts.
Review documentation packages for manufacturing release.
Train final test technicians and new field service engineers on new products and procedures.
Perform other duties as assigned.