Field Service Technician - STL

Engineered Corrosion Solutions•St Louis, MO

12d•Hybrid

About The Position

We are looking for a Field Service Technician to support customers through equipment start-ups, preventive maintenance, troubleshooting, and repair work. You will also support customers virtually and help ensure issues are resolved quickly and effectively. This role is a strong fit for someone who enjoys solving problems, working independently, and building trust with customers. You will work closely with customers and the Customer Support Manager to complete field service work safely, accurately, and on time while delivering a strong service experience.

Requirements

High school diploma or equivalent required
Strong organization and attention to detail
Ability to work independently with limited supervision
Strong customer service and communication skills
Mechanical and electrical aptitude
Ability to read and troubleshoot using mechanical drawings and wiring schematics
Knowledge of A and D electrical systems and diagnostic tools
Ability to track work, parts, and time accurately
Valid driver’s license and clean driving record
Ability to lift up to 50 pounds as needed
Ability to travel with tools and luggage over 50 pounds

Nice To Haves

Technical training or military experience

Responsibilities

Perform preventive maintenance on equipment
Diagnose issues and complete repairs including root cause analysis
Complete equipment start-ups and commissioning work
Perform warranty and standard repair work
Communicate repair needs clearly with customers and the Customer Support Manager
Provide troubleshooting support onsite, by phone, and by email
Maintain a clean and organized job site
Complete required service documentation in a timely way using a laptop, phone, or tablet
Log service activities in Salesforce
Track time and expenses daily
Maintain accurate parts inventory and track parts usage
Participate in training to build skills and product knowledge
Support customer training both virtually and in person
Participate in an on-call rotation every 4 to 6 weeks