Field Service Technician
About The Position
As a Field Service Technician, you will diagnose, repair, overhaul, and maintain a wide range of heavy construction equipment and heavy-duty trucks in the field. This role supports both Construction Equipment (CE) and on-highway truck customers, extending dealership service capabilities directly to customer locations. Equipment serviced includes excavators, loaders, dozers, compactors, and other heavy construction equipment, as well as heavy-duty diesel trucks and related systems. This position requires strong technical expertise across diesel engines, hydraulics, electrical systems, emissions systems, and advanced onboard diagnostics. The Field Service Technician operates independently while delivering high-quality repairs, minimizing downtime, and providing exceptional customer service.
Requirements
- Two-year technical degree in Diesel, Heavy Equipment, or related field (or equivalent experience)
- Minimum of 2–3 years of relevant diesel repair experience required
- Experience in heavy-duty trucks, construction equipment, or both strongly preferred
- 5–7+ years of experience highly preferred
- Strong troubleshooting and diagnostic ability across multiple equipment platforms
- Working knowledge of: Diesel engines and aftertreatment systems, Hydraulics (construction equipment focus), Electrical and electronic systems, Drivetrain and transmission systems
- Ability to work independently in field environments with minimal supervision
- Strong customer service and communication skills
- High attention to detail and accuracy
- Proficiency with diagnostic software and computer systems
- Ability to perform in fast-paced, high-demand environments
- Professional demeanor with customers
- Valid driver’s license with clean driving record required
- Ability to obtain CDL Class B and Health Card
- Ability to work on-call and flexible hours as needed
Responsibilities
- Receive and respond to repair orders from Dispatch or Service Advisors.
- Diagnose and repair issues on construction equipment and heavy-duty trucks in the field.
- Perform work efficiently and accurately in accordance with dealership and OEM standards.
- Conduct preventative maintenance, inspections, and field repairs to minimize customer downtime.
- Utilize diagnostic software, OEM tools, and precision instruments to troubleshoot complex issues.
- Service and repair: Diesel engines and powertrain systems, Hydraulic and pneumatic systems (primarily CE equipment), Electrical and electronic control systems, Emissions and aftertreatment systems (DEF/DPF), Fuel, cooling, exhaust, and lubrication systems.
- Perform major repairs including engine overhauls, drivetrain service, and system replacements across both equipment and truck platforms.
- Test repaired equipment and trucks to ensure proper performance and reliability.
- Perform operational checks, road tests, and functional testing as required.
- Ensure all work meets safety and quality standards prior to returning units to service.
- Communicate clearly with Service Advisors and customers regarding diagnostics, repair scope, and progress.
- Deliver professional, customer-focused service at job sites and roadside locations.
- Provide recommendations to customers on maintenance and repair needs.
- Coordinate with the Parts Department to ensure timely availability of required components.
- Accurately complete service reports, repair orders, and required documentation.
- Maintain compliance with dealership, OEM, and customer reporting standards.
- Follow all company safety policies and procedures; maintain a safe work environment in field conditions.
- Comply with federal, state, and local regulations, including hazardous material handling and disposal.
- Maintain service truck, tools, and equipment in clean and safe working condition.
- Participate in ongoing OEM (Volvo Truck & CE) training programs.
- Stay current with technical bulletins, system updates, and emerging diagnostic technologies.
Benefits
- Sign-on bonuses of up to $10,000 for well-qualified individuals
- Hands-on support and mentorship from master-level technicians
- Fully equipped state-of-the-art service trucks, tools, and diagnostic technology
- Experienced leadership with deep expertise in both truck and construction equipment
- Strong safety culture with ongoing training and support
- Continuous Volvo factory training (Truck & CE platforms)
- Competitive wages
- Premium benefits package
- Matched vacation time
- Relocation assistance for qualified candidates
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
