Field Service Technician

Burroughs•San Mateo, CA

1d•Onsite

About The Position

As a Burroughs Service Technician, you will install, maintain, and repair multi-vendor cash automation and self-service equipment. You will diagnose and resolve technical issues quickly and effectively, deliver an exceptional customer experience through clear communication and follow-through, and manage tools, parts, and inventory with accuracy and care. Technicians are trained on multi-vendor equipment, giving you the opportunity to build versatile skills across industry-leading platforms. This role involves regular travel within your assigned local or regional territory to service customer sites. Most travel will be same-day within driving distance, though occasional overnight stays may be required depending on service coverage and customer locations. Company vehicles are provided for business use. Work schedules may vary depending on customer needs and are subject to change. While technicians generally work full-time hours, there may be times when evening, weekend, overtime, or on-call support is required. Flexibility is essential to ensure we meet customer service commitments. This posting and the advertised pay rate covers a span of Field Service Tech level 1 through level 3. Pay rate is commensurate upon skill set, experience and competency in similar role(s).

Requirements

Technical aptitude or a strong interest in learning electro-mechanical repair.
Excellent customer service skills and a positive, solutions-focused attitude.
Integrity, reliability, and professionalism in every interaction.
Strong organizational and communication skills.
Ability to work independently as well as within a team.
High School Diploma or equivalent.
At least 21 years of age.
Valid driver’s license, with at least 2 years of driving history.
Valid NRT Gaming License or the ability to pass applicable NRT Gaming License requirements per the state to which you are applying is required.
Ability to lift/move up to 75 lbs.

Nice To Haves

Associate’s degree a plus.
Previous experience with ATMs, cash automation, or multi-vendor equipment is a plus.

Responsibilities

Install, maintain, and repair multi-vendor cash automation and self-service equipment.
Diagnose and resolve technical issues quickly and effectively.
Deliver an exceptional customer experience through clear communication and follow-through.
Manage tools, parts, and inventory with accuracy and care.