Field Service Technician

Prescott's, Inc • Lexington, KY

3h • $31 - $36 • Onsite

About The Position

This position will support Washer Solutions, a subsidiary of Prescott’s Inc. As a Field Service Technician, you will provide expert technical support for a wide range of industrial washing, sterilization, and surgical equipment. This is a hands-on, field-based position that requires mechanical and electrical troubleshooting skills, strong customer service, and a commitment to excellence in every service interaction. Field Service Technicians are responsible for performing installation, preventive maintenance, troubleshooting, and repair services on medical and laboratory equipment, including autoclaves, sterilizers, washers, and related systems. You’ll work directly with hospitals, research institutions, and other healthcare facilities to ensure that critical equipment performs safely and efficiently. This position is ideal for candidates with a mechanical or electrical technical background with previous experience servicing sterilization and industrial washing equipment, who enjoy problem-solving, working independently, and building trusted relationships with customers.

Requirements

• High school diploma or GED required; technical school training in mechanical, electrical, or electronic systems preferred.
• Valid driver’s license and clean driving record required.
• 1–3 years of directly related field service or technical maintenance experience; or 3–5 years of hands-on experience without formal training.
• Strong technical, troubleshooting, and mechanical aptitude.
• Working knowledge of electrical, plumbing, and mechanical systems.
• Excellent organization, communication, and problem-solving skills.
• Proficiency with computers and Windows-based software applications.
• Ability to lift up to 50 lbs. and perform physical work (standing, bending, climbing).
• Willingness to travel frequently (60–90%) to customer sites, which may include hospitals, operating rooms, laboratories, research facilities, and universities up to 3 hours away.
• Flexibility to accommodate customer schedules and respond to emergency service calls as needed.

Nice To Haves

• Familiarity with the repair and maintenance of Getinge (CASTLE) and/or Steris (AMSCO) washing, sterilization, and surgical equipment preferred.

Responsibilities

• Troubleshoot, repair, modify, and refurbish industrial washing, sterilization, and surgical equipment and system components.
• Perform preventive and corrective maintenance on equipment from multiple manufacturers, including Getinge (CASTLE), Steris (AMSCO), Consolidated, Tuttnauer, and others.
• Service a range of devices, including autoclaves, rack washers, tunnel washers, bottle fillers, bedding dispensers, blanket warmers, surgical lights, and surgical tables.
• Conduct installations and equipment modifications as required.
• Maintain accurate service documentation, reports, and inventory records in accordance with company standards.
• Deliver an exceptional customer experience through proactive communication and dedication to resolving performance issues.
• Plan and manage service schedules to ensure timely response and completion of all assignments.
• Maintain professional, courteous communication with customers, contractors, and colleagues.
• Provide on-site training or demonstrations to customers on the proper use and maintenance of equipment.
• Identify and communicate opportunities for equipment upgrades, service contracts, or replacement solutions.
• Use company-provided technology (laptop, CRM, service reporting software) to complete and submit service call reports within 24 hours of completion.
• Manage personal tools, parts, and inventory efficiently to support field operations.
• Ensure compliance with company safety policies and all customer site protocols.

Benefits

• Paid time off
• Healthcare insurance (medical dental, and vision coverage)
• Accident insurance, critical illness, and hospital indemnity insurance
• Short term (employee paid) and long-term disability (employer paid)
• 401K plan with company matching
• Continuous learning and development - offering opportunities for training, workshops, and certifications

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED