Field Service Technician - Chicago IL

Greenbridge•North Canton, OH

1h•Onsite

About The Position

Ideal candidate for the Field Service Technician will be located in Chicago or surrounding area. At Greenbridge, we don’t just service equipment—we keep our customers’ operations running at peak performance. We are seeking a highly skilled Field Service Technician who thrives in a hands-on, fast-paced environment and takes pride in solving complex mechanical and electrical challenges. In this role, you’ll be the face of Greenbridge at customer sites, providing expert repair, maintenance, installation, and startup support across a wide range of packaging equipment, including stretch wrappers, shrink wrappers, case sealers and erectors, labeling systems, and strapping solutions. This is an opportunity for a technically strong, customer-focused professional to make a direct impact. You’ll troubleshoot sophisticated systems, perform advanced rebuilds, and partner with customers, suppliers, and internal teams to deliver reliable, high-quality service. If you enjoy working independently, tackling complex problems, and delivering exceptional customer experiences, this role offers the chance to grow your expertise while supporting industry-leading packaging solutions.

Requirements

5 + year performing repairs and maintenance on packaging equipment or related machinery
Must have certifications from manufactures training on stretch wrappers, shrink wrappers, case sealers, case erectors, label printers, and strapping equipment or relates products
High School Diploma or equivalent education required, mechanical electrical trade school and/or 2 year technical degree strongly preferred
Must have a valid driver's license and good driving history
Excellent interpersonal relationship skills and must work well with customers, suppliers and co-workers
Able to use a multi meter in a troubleshooting application
Strong understanding of automatic machines and mastery of semi-automatic machines
Strong knowledge of all repair tools and can demonstrate the use of repair tools in their proper application.
Has a strong understanding of electrical and pneumatic controls and valves
Must have strong mechanical and electrical background
Must be capable of trouble shooting (electrical and mechanical) issues and develop an efficient solution to resolve problems
Can work independently with minimum supervision
Must have passion to deliver outstanding customer service
Excellent verbal and written communication skills
Has a basic understanding of electrical and pneumatic controls and valves
Must have mechanical aptitude
Outlook, Excel, Word, and other applications as required
Programming software experience preferred- Allen Bradley and/ or Siemens
Must lift and handle parts up to 75 pounds
Must work in industrial environments, including working on ladders and lifts at high elevation, as well as low elevations such as underneath equipment
Must work in a variety of settings, including fast-paced industrial and production environments
Some overnight travel required, including long distance driving and air travel

Responsibilities

Performs repair, maintenance and start up on stretch wrappers, shrink wrappers, case sealing, case erectors, label printer/applicators, strapping equipment and assorted FS products at customer sites and Greenbridge company sites
Perform setup calibration, testing, trouble shooting of circuits, components, instruments and mechanical assemblies using moderately complex blue prints and electrical schematics
Perform a variety of sophisticated electronic, mechanical, pneumatic and electro-mechanical tests, repair and maintenance on equipment, assemblies, sub-assemblies and parts to ensure the equipment functions according to the manufactures specifications and or to determine the cause of equipment failure
Supports systems integration with customers, manufacture/suppliers and other service personnel involving complex machine problems and/or turn-key systems
Performs complex re-builds and re-manufacturing and participates in application engineering activities
Manage and maintain an accurate and effective truck inventory and maintains company vehicle, as per company policies and expectations
Work in unison with Field Service Manager to maximize service call priorities based on service call activity.
Complete field service work orders, to include billing of travel, labor hours, parts and other related items in a timely and accurate fashion
May provide direction for less experienced team members
Provide subject matter expertise of Greenbridge packaging systems and related equipment
Performs product demonstrations and training as needed
Other related duties and responsibilities as required or assigned by management