Field Service Technician (Casino/Gaming) - Riverwind Casino, OK

IGT, a Nevada Corporation • Oklahoma City, OK

2d • $46,530 - $63,975 • Hybrid

About The Position

IGT is seeking a Field Service Technician to support gaming and loyalty equipment across multiple customer sites in central and south-central Oklahoma. This is a field-based role where you’ll primarily work out of Riverwind Casino while also traveling within your assigned territory to support additional locations as needed. In this role, you’ll serve as a trusted technical expert and customer partner.

Requirements

• High school diploma or GED required; technical or vocational training preferred
• 1+ years of technician or field service experience in a customer-facing role
• Basic understanding of hardware, software, and networking concepts
• Strong troubleshooting and problem-solving skills
• Comfortable working onsite, using tools, and being on your feet for extended periods
• Ability to lift up to 50 lbs and work in a dynamic, fast-paced environment
• Valid driver’s license and willingness to travel locally

Nice To Haves

• Strong customer focus—leaving every site visit with the customer confident in their equipment
• Accountability and attention to detail in service reporting and inventory tracking
• Adaptability in a changing environment with shifting priorities and schedules
• Effective communication and teamwork across internal teams and customer sites
• Willingness to learn and grow within a structured, tiered advancement path

Responsibilities

• Provide technical support for gaming, fintech, and loyalty equipment, ensuring optimal performance
• Troubleshoot and resolve hardware, software, and system issues, including root cause analysis
• Perform preventative maintenance and assist with installations and site surveys
• Serve as the primary customer contact for service-related issues, delivering a high level of customer satisfaction
• Maintain accurate inventory of parts and complete service reporting in a timely manner
• Support team members and assist at other locations as needed
• Travel within the assigned service area and occasionally beyond as business needs require

Benefits

• Discretionary bonus opportunities
• Comprehensive health, dental, and vision coverage
• Paid time off and wellness programs
• Tuition reimbursement
• 401(k) with company contributions
• Additional benefits including disability coverage and identity protection

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED