Field Service Technician

Fresenius Medical Care•Brooklyn Park, MN

23h•Onsite

About The Position

The Field Service Technician performs client-site installation, service and maintenance on company manufactured and/or distributed equipment within the assigned regional area(s). The incumbent provides technical support in the diagnosis of operational and/or technical issues of applicable equipment. The Field Service Technician performs all responsibilities in compliance with company policies and procedures intended to meet health and safety, compliance and regulatory guidelines.

Requirements

Minimum 4 – 6 years of related experience.
Valid driver’s license required.
Strong computer skills with demonstrated proficiency in word processing, spreadsheet, database and email applications.
Excellent customer service skills to successfully handle confidential information with a high level of professionalism, discretion and tact.
Strong oral and written communication skills to effectively communicate with diverse audiences.

Nice To Haves

Prior experience in a dialysis and/or hospital environment preferred.

Responsibilities

Performs all assigned equipment installation, service and/or maintenance in compliance with company policies and procedures.
Provides high level technical in-service support for cross-divisional teams and/or customers as requested.
Handles various confidential patient and/or health information in compliance with company policies and procedures, HIPAA, and other regulatory requirements.
Ensures data accuracy and integrity within applicable systems throughout the documentation process of all completed services performed.
Processes applicable documentation and corresponding parts in compliance with company policies and procedures on a routine basis.
Maintains field service inventory in compliance with management recommendations; ensuring accountability for the usage and/or dispersal of assigned inventory.
Maintains assigned company vehicle, credit card(s) and other business accounts in compliance with company policies and procedures.
Contributes to the improvement of ongoing operations within the assigned function(s) to maximize efficacy and efficiency in alignment with company goals and objectives.
May be required to provide cross-coverage of additional regional area(s) to meet business needs.
Assists with various projects as assigned by direct supervisor.
Other duties as assigned.
Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.