Field Service Technician

Wabtec•Norcross, GA

10h•Onsite

About The Position

The Field Service Technician will be responsible for installing, maintaining, and troubleshooting railroad diagnostic and monitoring systems across North America. This role involves a significant amount of travel, with a minimum requirement of 65% for both domestic and international travel. The technician will perform routine inspections, preventive maintenance, and annual maintenance calibrations, while also training customers on equipment usage and maintenance. A key aspect of the job is diagnosing and resolving technical issues efficiently, both on-site and remotely, and maintaining accurate records of service calls, installations, and repairs.

Requirements

Ability to use Electronics Test Equipment (Multimeter, RJ45 Cable Tester, Oscilloscope).
Computer Skills (Word, Excel, PowerPoint).
Strong customer service skills while on the phone / onsite.
Able to use some common mechanical tools (Wrenches, drill, and heavy-duty tools).
Ability to lift 50 lbs. in the field.
Excellent Communication (Verbal and Written).
High School Diploma with minimum of 2 - 3 years of working experience in the field (Electrical and Mechanical).
Associate/bachelor’s degree in Electrical and Mechanical with 3 to 7 years of working experience in the field.

Responsibilities

Install, configure, and maintain equipment onsite.
Monitor sites and report mechanical failures of system components.
Diagnose and resolve technical issues for all Machine Vision equipment in the field.
Keep records of service calls (Jira Tickets), installations, and Maintenance Service repairs.
Diagnose and solve problems efficiently while on-site/ remote support.
Troubleshoot and repair mechanical and electrical components.
Train customers on the proper use and maintenance of equipment.
Perform Annual Maintenance Calibration (KinetiX Machine Vision Systems).
Follow railroad industry regulations and safety protocols while working on-site.
Perform routine inspections and preventive maintenance.
Attention to detail while in the field to spot mechanical defects.
Create instructions documentation.