Field Service Technician

Endeavor • Cloverdale, IN

4d • Onsite

About The Position

This position is a combination of work done as a Field Service Technician in the Field Operations department. Installs, maintains and services customer premises equipment. Typically installs cat5 wires, and network interface devices and performs initial wiring or rewiring for new and existing homes. Install and maintain ONT equipment for HSI.

Requirements

• Knowledge of test, switching and electronic equipment.
• Knowledge of voice communications and digital technology.
• Knowledge of RUS practices and standards.
• Knowledge of company products and services.
• Knowledge of company policies and procedures.
• Skill in operating service equipment including various hand tools and testing equipment.
• Skill in reading cable records, staking sheets, specifications, and circuit diagrams.
• Ability to communicate with co-workers and various business contacts in a professional and courteous manner.
• Ability to read and interpret documents such as maps, staking sheets and operating and maintenance instruction manuals.
• Ability to pay close attention to detail.
• Ability to work independently and make sound technical decisions using information at hand.
• Ability to effectively function as a team player.
• High school diploma or equivalent.

Nice To Haves

• Two years of telecommunications schooling or equivalent work experience is helpful but not required.

Responsibilities

• Installs new services and equipment for subscribers by installing cat5 wires, and network interface devices.
• Wires new systems using appropriate tools within customers’ homes.
• Maintains and repairs existing services and equipment by using test sets and digital test equipment to locate line trouble.
• Determines necessary repairs which may include repairing wiring, ground connections, running new wires and replacing jacks, or replacing old jacks with new data jacks.
• Installs fiber jumpers in Central offices for Phone, and HSI.
• Is responsible for all paperwork involved with new or repair projects; this includes filling out employees electronic timesheets, accounting for inventory used on the job, in the allotted time given.
• May confer with customers to further determine problems and acceptable resolutions.
• Locate underground Fiber facilities.
• Performs all other related duties as assigned by management.

Benefits

• 401k with 100% match up to 6% employee contribution
• Medical
• Dental
• Vision
• Employer Paid - Life Insurance - 3x your salary
• Employer Paid - Long-term Disability
• Employer Paid - Short-term Disability
• Employer Paid - Access to financial planning services
• EAP
• Holidays
• PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED