Field Service Technician

Sapphire Technologies•Cypress, CA

7d•Onsite

About The Position

We are seeking a technician who has the experience to support commissioning and on-site field service support. The job will require start up and troubleshooting of turboexpanders, power electronics, magnetic bearing systems and integrated systems for development and repeat projects.

Requirements

Minimum of 5 years of hands-on experience in field service, test, or a technical operational environment.
Basic understanding of motor, generator, power electronics and magnetic bearing components.
Ability to read schematics, engineering drawings and technical data sheets.
Ability to use data acquisition and diagnostic instrumentation.
High degree of independent judgment with minimal supervisory guidance.
Strong technical communication required for customer support and training.
Microsoft Office Suite skills.

Nice To Haves

Hands-on experience with rotating machinery and variable frequency drives.
System integration experience with electro-mechanical systems.
Experience with RS-232/485 communication and MODBUS protocols.
Experience with AC-DC conversion equipment and motor drives.
Experience with customer service in a turbomachinery company.
Experience with customer service in a clean energy company.
Experience working in a small to mid-size company where individual efforts are impactful.

Responsibilities

Understand operation of high precision motor, generator and turbo machinery equipment components and systems.
Understand operation of power electronics and magnetic bearing systems.
Understand and follow electrical, mechanical, and system drawings.
Troubleshoot problems in the field with engineering inputs and document results.
Commission projects at customer facilities including installation support, diagnosis, data collection and communication to internal teams.
Communicate with customer/stakeholders on field service and support matters.
Diagnose and support equipment at customer sites through phone, email or on-site support.