Field Service Technician

KPI Solutions

12d•Onsite

About The Position

KPI Field Services are critical to the support and care of our customers. Our Field Service Technicians are the client facing portion of our Lifetime Services Department. Field Service Technicians interface with our customers daily, keeping their systems up and running, ensuring optimal performance. We are looking for Field Service Technicians to perform all customer support duties and responsibilities relating to KPI products, including preventative maintenance, corrective maintenance, warranty service, emergency service, on-call service, start-up assistance, operator maintenance and user training, and promotion of company services as required. When not actively providing field support, our technicians will be training, preparing field activity reports, helping provide hotline customer service for problem resolution, and assisting with continuous improvement initiatives. These positions are ideally based out of our Belton, MO headquarters.

Requirements

High School / Trade School graduate or above.
Strong mechanical and electrical knowledge of Material Handling Equipment (MHE).
Self-starter with proven organization and problem-solving skills.
Strong oral and written communications.
Ability to read and understand equipment manuals and electrical schematics.
Ability to learn and comprehend software programs to assist in the troubleshooting and maintenance of systems.
General knowledge and understanding of PLCs. i.e. inputs and outputs to and from devices.
Must have a strong customer focus and be able to build relationships and establish trust, respect, competence, and confidence effectively and quickly.
Ability to use hand and power tools.
Ability to use forklifts and personnel lifts (scissor lifts and boom lifts).
Must be able to lift 75 lbs., walk long distances, and stand for long periods of time.

Nice To Haves

3-6 years field service experience preferred.
Ability to weld mild steel (optional).
Ability to install air piping. Copper or Aluminum (optional).

Responsibilities

Provide scheduled preventative maintenance to contract customers as assigned.
Provide on-demand corrective, 24/7 emergency, and paid services to customers as required.
Assist with start-up services as needed, working closely with the assigned installation specialists.
Report product quality issues to assigned Field Service Manager and file reports as directed/required.
Train KPI customers on system and maintenance operations.
Assist customers with part orders, consumables, repair and return of defective parts, and requests for information.
Practice safe work habits and abide by the safety rules in accordance with our client.
Travel required on average up to 70%.