Field Service Technician

Light & Wonder•Richmond, VA

12d•Onsite

About The Position

The Service Technician will be responsible for installing, troubleshooting and repairing games and associated systems when malfunction occurs. They will also perform preventive maintenance to all machines to ensure they are functioning accurately. The role will require daily travel throughout a designated territory in and around Richmond, VA. At Grover Gaming, we build entertainment experiences that excite and inspire. From innovative electronic games to mission-driven partnerships, our work powers charitable gaming across the country, helping nonprofits fund the causes that matter most. We believe in doing what you love and doing it with purpose. Our team of innovators, creators, and problem-solvers is shaping the future of charitable gaming. Together, we are building more than games, we are #playingitforward by building community, impact, and opportunity.

Requirements

Basic troubleshooting techniques on main components of a cabinet (bill acceptors, printers, monitors, logic box, etc.)
Ability to replace broken parts (bill acceptors, printers, monitors, logic box, etc.)
Proficiency in operating hand tools, soldering equipment, and electrical test equipment.
Troubleshooting point of sale and/or server issues (e.g., no internet connection, IP address conflicts, printer installation and configuration).
Ability to move machines weighing in excess of 400 pounds.
Performing preventative maintenance on devices.
Completing work orders to record repairs and service.
Setting up and configuring routers.
Properly wiring locations without loops.
Assigning static IP addresses to game terminals, routers, servers, and POS.

Responsibilities

Understand and embody the company’s Mission, Vision, and Values, acting as an ambassador for these principles.
Travel to locations performing various functions and tasks.
Perform basic troubleshooting techniques on the main components of a cabinet, i.e. bill acceptors, printers, monitors, logic box, etc.
Replace all broken parts, i.e. bill acceptors, printers, monitors, logic box, etc.
Operate hand tools, soldering equipment, electrical test equipment, and other equipment as needed.
Troubleshoot point of sale and/or server issues, i.e. no internet connection, IP address conflicts, install a printer and set as default, etc.
Frequently move machines weighing in excess of 400 pounds.
Perform all preventative maintenance on each type of device.
Properly complete work orders to record repairs and service.
Setup and configure the router for a location.
Properly wire a location so that there are no loops.
Assign static IP addresses to game terminals, routers, servers, and POS.
Provide exceptional service to our guests and employees.
Perform other duties as assigned.