Field Service Technician

Barry-Wehmiller•Clearwater, FL

45d•Remote

About The Position

CARR Biosystems is a growing company at the forefront of life science innovation. Our customers are developing tomorrow’s technologies to treat and cure disease—and our centrifuge systems are helping make that possible. Backed by our $3B parent company, Barry-Wehmiller, where culture is a priority. Our goal is to have people and performance in harmony – and we believe work should be fun, we should inspire our teammates, and each team member is someone’s precious daughter or son. This is a unique opportunity to help build the future of CARR. The Field Service Technician is responsible for installing, maintaining, and repairing our centrifuge equipment at customer sites. The technician plays a critical role in ensuring the reliability and performance of our products, ultimately contributing to customer satisfaction and loyalty.

Requirements

High school diploma with 5+ years of relevant experience
Associate degree or technical certificate in electro-mechanical technology (or similar), plus 3+ years of relevant experience
Strong technical aptitude with experience in troubleshooting and repairing electrical, mechanical, pneumatic, and control systems.
Ability to read and interpret technical documents (e.g.- engineering drawings, manuals, BOMs, etc.).
Excellent interpersonal and communication skills with the ability to interact professionally with customers and colleagues.
Strong problem-solving and analytical skills with the ability to diagnose and resolve technical issues independently.
Ability to write clear service reports and business correspondence.
Proficiency in Microsoft Office (Word, Excel, Teams, Outlook)
Meticulous attention to detail and accuracy in performing installations, maintenance, and repairs.
Ability to travel extensively to customer sites, sometimes on short notice, and work flexible hours as needed to meet customer needs.
Ability to lift and move equipment (up to 50 lbs individually; more via team lift)
A valid driver’s license and clean driving record are required.
A valid passport (or the ability to get one)

Nice To Haves

Relevant certifications such as Certified Electronics Technician (CET) are a plus.
Multilingual skills are a plus.

Responsibilities

Install, test, and commission new centrifuge equipment at customer sites, ensuring proper setup and functionality according to agreed-to specifications (standard or custom).
Perform scheduled preventive maintenance tasks on centrifuge equipment to ensure optimal performance and reliability. This may include cleaning, calibration, and routine inspections.
Diagnose and troubleshoot equipment malfunctions and failures, utilizing engineering drawings, technical manuals, diagnostic tools, and expertise to identify root causes and implement effective solutions.
Install field upgrades and modifications to existing equipment as required, ensuring compatibility and adherence to manufacturer guidelines.
Provide training to customers on the operation, maintenance, and troubleshooting of centrifuge equipment, empowering them to effectively utilize and take basic care of their equipment.
Maintain accurate records of service activities, including service reports, work orders, and parts usage. Provide detailed reports to leadership and customers as needed.
Respond promptly to customer service calls and inquiries, providing remote support when possible and onsite assistance as needed to resolve technical issues.
Recommend replacement and/or spare parts for purchase by customers.
Adhere to safety protocols and guidelines while working in customer environments, ensuring a safe work environment for yourself and others.