Field Service Technician – Mobile, AL

CVS Health

1d • Onsite

About The Position

The Field Service Technician provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes). Answers questions regarding system procedures, online transactions, systems status and downtime procedures and is typically located within a call center. Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems. Maintains a troubleshooting tracking log ensuring timely resolution of problems.

Requirements

• 1 + years of hands-on experience with troubleshooting hardware, maintenance and repairs
• Valid Driver’s License with no major violations
• Willingness to drive between CVS locations within Mobile, AL area (Reside in the territory supported)
• Available to work days, nights, weekends, holidays
• Ability to lift 75lbs + and occasionally work on a ladder

Nice To Haves

• Technical Certifications
• Technical Degree
• Previous field service technician work

Responsibilities

• Delivers technical support to field employees, assisting with resolving issues related to point-of-sale (POS) systems, pharmacy systems, photo kiosks, and inventory management systems.
• Performs regular maintenance tasks, such as software updates, hardware upgrades, and equipment replacements, to ensure the smooth functioning of various systems within the store, under minimal supervision.
• Integrates new technology equipment into stores, including setting up new POS terminals, configuring software, and ensuring proper connectivity.
• Conducts most complex troubleshooting when technical issues arise, including diagnosing the problems and implementing appropriate solutions.
• Assists in the management of maintaining accurate records of all service calls, equipment installations, and maintenance tasks performed.
• Collaborates with other members of the technology team, including help desk personnel, network engineers, and software developers.
• Provides exceptional customer service while installing, diagnosing, and solving retail equipment failures.
• Ensures IT parts, supplies, and equipment are ready by inventorying stock and placing orders.

Benefits

• company car
• company phone
• medical
• dental
• vision coverage
• paid time off
• retirement savings options
• wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees