Field Service Technician

CloudScale365•Houston, TX

46d•Onsite

About The Position

We’re looking for a motivated and skilled Field Service Technician with a passion for technology and exceptional customer service. In this role, you’ll help support our growing client base by diagnosing and resolving IT issues, performing on-site maintenance, and ensuring users have a seamless computing experience. If you thrive in fast-paced environments, enjoy solving complex problems, and take pride in delivering outstanding service, we’d love to meet you.

Requirements

Strong knowledge of modern software, systems, and IT technologies.
Experience with Microsoft Windows Server, Active Directory, Exchange Server, and Windows 10/11.
Excellent communication and interpersonal skills — able to effectively interact with users and vendors.
Highly organized, dependable, detail-oriented, and adaptable to changing priorities.
Valid driver’s license, proof of insurance, and reliable transportation.

Nice To Haves

Professional and articulate — represents the company well in all interactions.
Technically proficient — confident troubleshooting across a wide range of systems.
Team-oriented — works collaboratively with colleagues and partners.
A relationship builder — fosters trust and long-term client satisfaction.
A proactive problem solver — thinks critically and takes initiative.

Responsibilities

Provide on-site troubleshooting and support for users’ networks, systems, software, and hardware.
Identify, document, and resolve technical issues within established SLAs.
Collaborate with internal teams and vendors to deliver high-quality IT support.
Utilize professional services automation tools and other service-specific technologies to manage tickets and document work.
Maintain strong relationships with users and vendor contacts.
Participate in continuous learning and technical training to stay current with emerging technologies.
Take ownership of assigned projects, following through to completion with accuracy and efficiency.