Field Service Technician - South Texas (Houston or San Antonio Based)
About The Position
The Field Service Technician is a critical, customer-facing role responsible for the installation, maintenance, and repair of SkinHealth Systems electro-mechanical devices at provider sites. This is a high-autonomy position requiring technical expertise, a professional demeanor, and strong problem-solving skills. The technician's performance directly impacts provider confidence in the company and its products. The role involves significant travel to provider locations, diagnosing and troubleshooting device issues, documenting service activities, and educating customers on device usage and care. The technician also supports internal teams by providing field insights and participating in cross-functional projects.
Requirements
- High school diploma or equivalent.
- 3+ years of experience in technical field service, technical support, or electro-mechanical device manufacturing.
- Demonstrated knowledge of and experience with electro-mechanical devices, including troubleshooting and repair.
- Proficiency with computer operating systems, software, and field tools including Outlook, Salesforce, Adobe Acrobat, and Concur.
- Ability to instruct and educate customers on product use, care, and maintenance effectively and professionally.
- Excellent verbal and written communication, organizational, and interpersonal skills.
- Valid driver's license; authorized to work, drive, rent a car, and travel within the United States, including trips of up to 1–2 weeks from home base.
- Ability to maintain a flexible work schedule, including occasional evenings and weekends as required.
Nice To Haves
- IoT/connected device experience is a strong asset.
- Relevant technical certifications in electro-mechanical, electronics, or related field.
- Experience in the aesthetics, medical device, or consumer health industry.
Responsibilities
- Travel to provider sites to perform installation, preventive maintenance, and repair of SkinHealth Systems electro-mechanical devices.
- Diagnose and troubleshoot device issues on-site using structured problem-solving, escalating to Technical Support or the Repair team when remote resolution or RMA processing is required.
- Submit complete and accurate field service tickets, ATP reports, and all required documentation daily, maintaining the data integrity standards required for operational reporting and compliance.
- Represent SkinHealth Systems professionally at every provider interaction — punctual, appropriately attired, and communicating with the care and consistency that reflects the company's service values.
- Educate and instruct providers and their staff on device use, care, and maintenance best practices as part of every service visit.
- Support internal operational teams — including Technical Support, Engineering, and Training — with field insights, process improvement input, and completion of cross-functional department projects.
- Participate in new-hire training, sharing field expertise and practical learnings with incoming Field Service Technicians.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- FSAs
- HSAs
- Accident insurance
- Pet insurance
- Company-paid life and AD&D insurance
- Company-paid long-term and short-term disability insurance
- 401(k) with employer match
- Paid time off (PTO)
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
