Field Service Technician

EO Johnson Business Technologies / Locknet Managed IT

2d•Onsite

About The Position

Keep businesses up and running as the on-site expert they rely on. As a Field Service Technician, you’ll travel to customer locations to diagnose and repair office equipment, tackle mechanical, electronic, and basic networking issues, and ensure software and devices are working smoothly—all while training users, building strong customer relationships, and playing a key role in their day‑to‑day productivity. The Field Technician would be servicing the area around Stevens Point, Wisconsin Rapids, and Marshfield, Wisconsin. JOB SUMMARY The Field Service Technicians is responsible for office equipment repair at customer location, meeting with the customer to determine the problem or need and work towards a resolution. The Field Service Technician resolves issues that can be related to areas such as mechanical, electronic, basic computer networks, media, and software. The Field Service Technician may also train users on how to utilize the office equipment properly.

Requirements

High school diploma or GED
Strong mechanical aptitude and computer competent
Experience working in a team-oriented, customer facing environment
Ability to work independently and as a part of a team
Detailed orientated and organized
Ability to work in a fast-paced, changing environment with constant ongoing training
Excellent verbal and written customer focused communication skills to effectively respond in a professional and friendly manner
Self-motivated and self-directed
Ability to effectively prioritize and execute tasks in a high-pressure environment
Must be effective at troubleshooting, problem solving, and coordinating solutions
This position requires driving regularly
Maintain a good driving record and have a valid driver’s license
The physical demands described here are representative of those that must be met by an employee to successfully perform this position. Reasonable accommodation may be made to enable individuals with disabilities to perform job duties in accordance with state and federal law.
While performing the duties of this job, the employee is regularly required stand, pull/push over 50 pounds, lift or carry up to 50 pounds, twist and turn and talk and/or hear.
The employee frequently is required to walk, sit, reach shoulder height and below shoulder height, pull/push 25 pounds or less, lift or carry over 50 pounds, bend/stoop/crouch and have repetitive movement (fine motor like typing, writing, keyboarding, filing).
The employee is occasionally required to reach above shoulder height, climb, crawl and kneel.
Specific vision abilities required by this job include close vision and the ability to adjust focus.

Nice To Haves

2-year college degree or related field or military training/experience

Responsibilities

Communicates daily activities between: Call Coordinators regarding service call activity and completion Parts personnel for the procuring and status of repair parts Management to ensure that all possible resources have been made available for the proper maintenance and repair of equipment or support for software/applications Other service technicians for additional support working within a team environment Customers to understand their needs with focus on their satisfaction Sales personnel to best meet customer expectations
Responsible for the following training tasks: Train customers in the operation and functionality of equipment Utilize self-paced, group, and conventional classroom training to insure competency
Maintain the following: Supplied tools, computing devices A clean vehicle with a organized area for parts inventory An accurate inventory of parts and supplies required to maintain assigned equipment
Responsible for income generation through: Referrals to sales department personnel identifying potential to place new equipment Accurately billing for services rendered to install, maintain, and repair equipment