Field Service Technician – Surface Mining Equipment

Earn up to $3,000 SIGN-ON BONUS • Silver City, NM

1d • Onsite

About The Position

Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico, and far west Texas, is seeking a highly skilled Mining Field Service Technician to support operations at the Chino Mine. This is a full-time field position requiring advanced troubleshooting, diagnostics, and repair of CAT equipment in a demanding mining environment. As part of our Field Service team, you will work independently, travel as needed, and serve as a trusted technical resource to our mining partner—all while upholding Wagner’s high standards for safety, service, and customer satisfaction.

Requirements

• High School Diploma or GED
• 5+ years of experience working on heavy equipment (Caterpillar preferred)
• 3+ years of experience performing diagnostics and repairs on highway trucks
• 3+ years of experience working on mining equipment such as mills, and crushing and screening systems
• Valid Class B Commercial Driver’s License (CDL) – Required
• MSHA Certification (or ability to obtain prior to hire)
• Completion of CAT-specific courses or equivalent technical training
• Proficient with diagnostic software tools: CAT ET, SIS Web, and STW
• 3+ years of customer service experience
• Basic proficiency with Microsoft Outlook and DBS
• Must be a resident of the Silver city area or willing to relocate

Nice To Haves

• Class A CDL

Responsibilities

• Independently diagnose, troubleshoot, and repair Caterpillar equipment at the mine site
• Read and interpret electrical and hydraulic schematics to ensure accurate repairs
• Use Caterpillar software systems (ET, SIS, STW) to complete diagnostics and service documentation
• Communicate effectively with customers and internal teams regarding repair status, recommendations, and warranty determinations
• Maintain accurate, legible service reports and daily truck and crane inspection logs
• Ensure proper safety practices and compliance with MSHA and OSHA regulations
• Maintain all tooling and equipment in a safe and operational condition
• Safely operate and drive service truck (Class A CDL required)
• Support and mentor junior technicians as needed

Benefits

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year
• 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K
• Company contribution up to 7% for eligible employees in retirement plans
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Access to CEFCU services (payroll deductions savings, accounts, loans, VISA card, and more)
• Supplemental life Insurance
• Critical Illness + Accidental Insurance
• ID WatchDog
• Discounted employee phone plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED