Gold Coast JCB - Field Service Technician

JCB North America•West Palm Beach, FL

1d•Onsite

About The Position

Reporting to the Service Manager, the Field Service Technician is responsible for diagnosing, repairing and maintaining various types of heavy machinery, aerial equipment, generators, and other equipment for construction, industrial, agricultural and government applications. Always providing the best customer service possible by focusing on customer uptime, utilizing Gold Coast JCB unique abilities as JCB authorized dealer in the territory.

Requirements

College degree in Diesel or Technical related field.
Will consider equivalent work experience in lieu of educational qualifications.
10+ years of experience as Service Technician or similar position, in a heavy machinery, truck, or diesel engine industry, with proven track record.
Bilingual (English / Spanish)
Strong written and verbal communications skills.
Knowledge of heavy machinery, truck or diesel engine industries.
Strong computer skills to perform diagnostics, complete and submit reports, etc.
Ability to travel.
Must pass any drug screens, background checks, and any pre-employment tests, which will be conducted in accordance with applicable law.

Nice To Haves

Strong problem-solving and analytical skills.
Ability to work in a high-stress environment.
Detail-oriented and able to work independently.
Collaborative approach to resolving issues impacting various groups across the enterprise.
Ability to understand processes (system and non-system), troubleshoot, develop, and recommend solutions.
Enjoy working in a dynamic environment and be a self-motivated team player.
Working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Teams, and Microsoft Project.

Responsibilities

Drive to and from customer jobsites or facilities on a company service truck, to perform services on the field.
Complete and turn in reports that capture all time and work completed, with clear notes.
Provide diagnostic analysis, repair, or preventive maintenance for customer and company machines.
Assist and work with other technicians on complicated jobs and when required.
Ability to mentor, teach and advice other technicians.
Complete in shop or on-site system audits and evaluations on machines.
Assists with customers product clinics, field days, and related promotional events as needed.
Most possess a valid and active Florida driver’s license, appropriate to the position and type of vehicle required for the position
Review work orders for completeness and accuracy, for Service Manager to be able to close and process billing.
Keep Service Department tools, equipment and company vehicles in good working and safe conditions.
Practice and adhere to all safety policies and training.
Maintain a clean and professional image according to JCB and Gold Coast JCB standards.
Conduct business in alignment with company’s Mission, Vision, and Core Values.
Other duties as assigned