Field Service Technician

Alertus Technologies • Baltimore, MD

16h • Hybrid

About The Position

Alertus is seeking an adaptable Field Service Technician to provide on-site support to its customers. This role is crucial for ensuring the successful on-site service of Alertus' unified mass notification systems, aiming to enhance customer satisfaction, maximize retention, and increase profitability. The ideal candidate is a self-starter comfortable in a fast-paced, dynamic environment. This position requires daily reporting to the HQ in Baltimore when not actively in the field.

Requirements

• Valid MD Driver's License
• Ability to travel 70% of the time to customer sites
• Ability to troubleshoot, test, repair, and service technical equipment
• Go-getter attitude with the desire to step in where needed
• Ability to work flexible shifts and adapt to changing work schedules
• Familiarity with wiring/cabling and electrical/electronics
• Ability to prioritize tasks and thrive in a fast-paced environment
• Exceptional verbal, written, and interpersonal communication skills
• Ability to successfully work autonomously
• High School Diploma
• 7+ years of experience in field service, electronics, or electrical-related work.

Nice To Haves

• Relevant Associates degree or certification(s) preferred.

Responsibilities

• Support system installation, start-up, and testing activities for Alertus outdoor warning systems at customer sites.
• Serve as the primary point of contact for customers at job sites.
• Perform quality control duties for Alertus outdoor notification systems.
• Install and supervise the installation of Alertus indoor notification products.
• Build/run cables and troubleshoot wiring.
• Coordinate with customers to schedule regular site visits for routine maintenance.
• Monitor outdoor warning systems performance and recommend adjustments.
• Evaluate site surveys.
• Prioritize conflicting work requests and escalations.
• Oversee, evaluate, and sign off on work performed by others.
• Proactively document field issues and contribute to product design and delivery process improvements.
• Support current and future implementation projects and assist with project planning.
• Perform other duties as assigned related to the growth of outdoor warning systems.

Benefits

• Unlimited Paid Time Off
• Paid Holidays
• 401(k) Retirement Plan
• Medical, Dental, and Vision Plans
• Short-term Disability, Accident, Hospital, and Cancer Insurance
• Live Near Your Work Homebuying Incentive Program
• Employee Referral Bonuses
• Flex Scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED