Field Service Technician

Visual Edge IT•Nashville, TN

7h•Onsite

About The Position

At Visual Edge IT, we help organizations nationwide harness the power of technology to work smarter, stay secure, and grow stronger. From managed IT services and cybersecurity to print solutions and document workflow, we deliver innovative, customized strategies that give our clients the edge in an ever-changing business landscape. Our nationwide network combines the personalized service of local teams with the strength and resources of a national leader—ensuring that every client gets both technology that works and people who care. With more than two decades of experience and a team of over 1,000 technology professionals, we pride ourselves on building partnerships that go beyond service contracts. When you join Visual Edge IT, you become part of a collaborative, solutions-driven culture where your expertise helps shape the future for businesses across the country. Together, we don’t just solve technology challenges—we create opportunities for success. The Service Technician is responsible for the maintenance and upkeep of the client’s copiers and printers. This is a field-based role. A full training program is available, and a company vehicle is provided. Mechanically inclined candidates with strong customer service skills are encouraged to apply.

Requirements

Strong mechanical and electrical aptitude with proven troubleshooting skills.
Strong customer service and communication skills.
Basic knowledge of networking and computer systems.
Ability to regularly lift up to 50 lbs and occasionally up to 100 lbs.
Valid driver’s license with a clean driving record (must meet company vehicle eligibility requirements).

Nice To Haves

3+ years of industry experience.
Prior experience servicing office equipment such as copiers and printers; Xerox, Ricoh, Kyocera, or HP experience a plus.
An associate degree or higher in electronics or electrical engineering.

Responsibilities

Maximize equipment uptime by responding quickly and completing effective, efficient repairs.
Perform preventive maintenance and ensure proper functioning of copiers, printers, and related devices.
Diagnose technical issues using customer feedback, electronic data, and observations.
Maintain a high level of customer satisfaction through clear communication and dependable service.
Partner with clients, sales teams, and internal staff to meet deadlines and ensure smooth operations.
Accurately complete service documentation, including parts usage, call closures, and meter readings.
Provide feedback to improve processes and support continuous improvement efforts.
Some travel is required.

Benefits

Medical coverage
Dental coverage
Vision coverage
401K
Health Savings Programs
Unsurpassed growth opportunities
Work-Life Balance
Competitive pay
PTO
Seven paid holidays per year
Career Path (growth from within, training programs)
Multiple insurance plans to choose from
HSA
Short term disability
Long term disability
Voluntary life insurance
Employee assistance program
Wellness programs
$25k life insurance policy at no cost to our team members
401k program with employer match (100% of an employee’s contribution up to the first 3% and an additional 50% match on the next 2% of the employee contribution)