Field Service Technician

ITW • Greenville, SC

50d • Onsite

About The Position

ITW Hartness is a world-class secondary packaging equipment manufacturer headquartered in Greenville, SC. This role supports the sale of packaging equipment in the Food, Beverage, and Personal/Household Care industries. The Field Service Technician position supports the success of the organization by providing world-class technical service and support to our customers. This position will demonstrate excellent technical repair, installation, start-up, and troubleshooting for ITW Hartness product lines and Meurer equipment. The role involves providing on-site support to customers, collaborating cross-functionally, and exceeding customer service expectations. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

Requirements

• AAS in Mechatronics, AAS in Electronics, Industrial Technology or Electrical Technology.
• Minimum 3 years of relevant experience in equipment maintenance and/or related field experience.
• Allen Bradley/ RSLogix / RSLinx experience/ Factory Talk knowledge.
• Critical thinking skills to diagnose problems and repair issues in an effective manner.
• Ability to troubleshoot basic software, networking, and operating system issues.
• Ability to read and understand electrical schematics.
• Able to demonstrate flexibility, sense of urgency, attention to detail, project management ability, and professionalism.
• Strong, effective communication skills.
• Strong PLC background, along with basic electrical troubleshooting.
• Strong mechanical and pneumatic components knowledge.
• Physical ability to regularly lift 35 lbs., bend, and twist, stand and/or walk for an entire 10 – 12-hour shift.
• Must be able to climb above floor level.
• Able to work overtime or travel with short notice.
• Capable, willing, and interested in traveling up to 70% - 80%, must have valid Driver’s License and Passport – able to travel both Domestic and International if needed.

Nice To Haves

• Previous experience with troubleshooting and repairing accumulation and case packing equipment is preferred.
• Displays genuine interest in helping the customer and solving their problems.
• Strong work ethic, drive to succeed, customer service orientation as well as strong organizational, communication, and interpersonal skills and ability to multi-task and meet deadlines in a fast-paced environment.

Responsibilities

• Provide excellent customer service and support during field visits, and tie workflow to schedules to ensure maximum efficiency.
• Satisfy customer needs by making appropriate recommendations and using appropriate field automation systems, procedures, and protocols.
• Perform Field Service(s) supporting ITW Hartness and/or ITW Meurer machinery.
• Make required adjustments, performing audits, installing upgrades, and follow-up operator training.
• Provide status reports of the ongoing project and future projects, document all installations, inspections, and repair work, in accordance with documented contra cultural requirements.
• Make a complete backup of all software, programming, or configuration changes that were made during the customer visit.
• Work with the Service Manager and/or related supervisor(s) to identify individual training needs to maintain and continuously improve skills and knowledge.
• Participate actively in the promotion and sale of parts and services.
• Manage customer relationships by going the extra mile and representing ITW Hartness with pride and professionalism in-line with company Culture and Values.
• Perform in-house, on-site, and/or telephone troubleshooting, repairs, and support of equipment on an as-needed basis.
• Respond to emergency service calls as required.
• Other duties assigned.

Benefits

• health insurance coverage
• disability insurance
• 401k Plan
• Paid Time Off
• health, dental, life and LTD insurance
• 401k (with match)
• 100% tuition reimbursement program for those who qualify
• health and wellness offer high family value (lower deductibles/maximum out of pocket/ co-pays)
• 401k/retirement planning program is top tier

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree