Field Service Technician - South Carolina

EMD Millipore Corporation•Burlington, MA

3d•Onsite

About The Position

MilliporeSigma is hiring a Field Service Technician. In this role, you will play a crucial part in delivering exceptional technical support and expertise to customers. You will work with state-of-the-art equipment and technologies, providing on-site solutions and ensuring optimal product performance. This position is responsible for the installation, repair, preventative maintenance, and qualification of water purification systems throughout South Carolina, with occasional backup support to neighboring territories. This role does not offer sponsorship for work authorization, and external applicants must be eligible to work in the US.

Requirements

High School diploma or GED
3+ years of field service experience, skilled trade expertise, mechanical proficiency, plumbing capabilities, technical skills, or military electronics experience
OR Bachelor’s degree in Mechanical Engineering, Biomedical Engineering or other Engineering field
Ability to read and understand technical documents
Proficient with tools and test equipment. Tools include basic precision hand tools, voltage meter, basic power tools, drills, etc. Test equipment includes test boxes for qualifications, meters for verifications, etc.
Strong technical acumen, with the ability to troubleshoot and resolve complex equipment issues
Excellent communication and interpersonal skills, with a customer-focused approach.
Ability to handle difficult customers and situations
Proactive, collaborative, and adaptable, with a passion for delivering outstanding service and exceeding customer expectations
Excellent documentation skills aligning with quality management systems
Basic IT skills (i.e. ability to use a computer for inter-equipment communications, uploading software from computer to the systems, use of iPad and iPhone, etc.). Ability to use field service software
Ability to work independently with little to no supervision

Nice To Haves

Associates degree or completion of a Trade School program
Electronics background/experience

Responsibilities

Provide professional service on a timely basis, including PMs, installations, repairs, and system validations/qualifications, respecting all customer on-site rules and regulations.
Accurate and detailed completion of Work Orders and related documentation, closing Work Orders daily.
Provide customers with appropriate documentation of work completed.
Maintain an accurate daily schedule for internal visibility, communicate to customers in advance, and adapt to repairs.
Maintain timely, courteous, effective, and professional communications with all customers, internal and external.
Notify Manager when the schedule impacts customer satisfaction or prevents timely work completion.
Maintain physical consignment inventory in accordance with SOP.
Maintain tools and test equipment in proper working order and calibration.
Generate leads for new hardware, consumables, accessories, and service contracts via the current CRM tool.
Assist with custom engineered system installations with support from the Supervisor, Manager, and/or Custom Systems Team.
This position will include overnight travel on occasion, as well as additional travel within an expanded territory for training, team meetings, and coverage/support for other territories.
Company vehicle will be provided, and expense reports are to be submitted every two weeks.
Shift may include work outside of normal business hours as business needs dictate, including overtime. Customer base includes clinical customers who may require emergency service during nights, weekends, and holidays.