Field Service Technician - South Carolina

Merck•Burlington, MA

23h•Onsite

About The Position

MilliporeSigma is hiring a Field Service Technician. In this role, you will play a crucial part in delivering exceptional technical support and expertise to customers. You will work with state-of-the-art equipment and technologies, providing on-site solutions and ensuring optimal product performance. Responsibilities include installation, repair, preventative maintenance, and qualification of water purification systems throughout South Carolina. Backup support to neighboring territories may also be required.

Requirements

High School diploma or GED
3+ years of field service experience, skilled trade expertise, mechanical proficiency, plumbing capabilities, technical skills, or military electronics experience OR Bachelor’s degree in Mechanical Engineering, Biomedical Engineering or other Engineering field
Ability to read and understand technical documents
Proficient with tools and test equipment. Tools include basic precision hand tools, voltage meter, basic power tools, drills, etc. Test equipment includes test boxes for qualifications, meters for verifications, etc.
Strong technical acumen, with the ability to troubleshoot and resolve complex equipment issues
Excellent communication and interpersonal skills, with a customer-focused approach.
Ability to handle difficult customers and situations
Proactive, collaborative, and adaptable, with a passion for delivering outstanding service and exceeding customer expectations
Excellent documentation skills aligning with quality management systems
Basic IT skills (i.e. ability to use a computer for inter-equipment communications, uploading software from computer to the systems, use of iPad and iPhone, etc.). Ability to use field service software
Ability to work independently with little to no supervision

Nice To Haves

Associates degree or completion of a Trade School program
Electronics background/experience

Responsibilities

Provide professional service on a timely basis (PMs in month they are due, installs completed within two weeks from site being ready, repairs as requested by customer and perform system validations/qualifications, as required, response time ranging from 24 hour onsite up to 2 weeks) respecting all customer on-site rules and regulations including good on-site housekeeping practices
Accurate and detailed completion of Work Orders and related documentation. Close Work Orders daily.
Provide customers with appropriate documentation of work completed, including but not limited to: Service Report, Meter Verification Report, Routine Maintenance, etc.
Maintain an accurate daily schedule for internal visibility, communicate to customers ahead of time and adapt to repairs.
Maintain timely, courteous, effective, and professional communications between all customers, internal and external.
Notify Manager when schedule is impacting customer satisfaction and/or unable to complete work in requested time frame
Maintain physical consignment inventory in accordance with SOP (within suggestion value limits and maintain accuracy compared to actual and documented inventory)
Maintain tools and test equipment in proper working order and calibration. Tools include minor power tools, hand tools, etc. Test equipment includes meters used for verification/qualification procedures.
Generate leads for new hardware, consumables, accessories, and service contracts via the current CRM tool
Assist with custom engineered system installations with support of the Supervisor, Manager, and/or Custom Systems Team