Field Service Technician

ESS Metron • Quinte West, ON

26d

About The Position

Provide instruction and leadership to employees and customers in the areas of customer service, troubleshooting, startups, parts, field service and OEM warranty assistance. Proficient with electrical diagnostic and trending test equipment. Specializations in Data Center CMX and IST is a plus. Provide technical training for customers, representatives, and employees on new and existing products. Prime Power, Navy Nuke, NETA Level 3, Nicet Level 3, Industrial Electricians (Master), OEM Techs\Engs and Electrical Engineers will be considered.

Requirements

• Ability to read and interpret wiring schematics and mechanical drawings
• Experience working with 12 VDC to 125 VDC
• Experience working with 120 VAC to 38kVAC
• Ability to troubleshoot relay logic and PLC based circuits
• Across the line and reduced current motor control troubleshooting and testing
• Variable frequency drive control troubleshooting and testing
• Switch board troubleshooting and testing
• Ability to troubleshoot equipment and conduct training over the phone.
• Ability to troubleshoot equipment and conduct training over email.
• Familiarization with NFPA 20, NFPA 25, NFPA 70, UL50, UL508, UL891, UL1558, Metal-Clad SWGR, UL1773, IEEE and NEC.
• Ability to install, troubleshoot and navigate PLC and HMI software for Allen Bradley, Siemens and GE programmable logic controllers.
• Ability to travel with a minimum notice for emergency service work.
• Ability to lift and carry 50 lbs.
• Ability to stand for a prolonged period.
• Ability to work extended hours when required. (never more than the OSHA recommendations)
• Ability to clearly and logically function test in a fast-paced environment.
• Must have a clean driving record and be eligible for government clearance work.
• High School Diploma or equivalent
• 4-5 years experience in electrical equipment manufacturing role- electromechanical assembly, testing, etc

Nice To Haves

• Specializations in Data Center CMX and IST is a plus
• Prime Power, Navy Nuke, NETA Level 3, Nicet Level 3, Industrial Electricians (Master), OEM Techs\Engs and Electrical Engineers will be considered
• Associate’s Degree in Electrical Engineering Technology or similar field a plus

Responsibilities

• Perform all duties in a safe manner and promotes “Safety First” mentality across team
• Perform technical support via telephone or e-mail. Provides customers with answer to technical questions, over the phone trouble shooting, drawings, and general assistance with technical problems
• Perform field service up to and including warranty, commissioning, acceptance testing, integrated system tests, protective relay settings and functional tests on multiple OEM products. Travel may include weekends and/or holidays. May be required to travel for extended periods of time (up to 30-40% of the time) to accomplish customer training, service repair or start-ups
• Complete new product research, development, and evaluation. Plans, layout and performs specialized work of substantial variety and complexity. May act as a consultant or advisor to customers, engineers or other employees. Responsible for/or assists with assignments requiring independent and individual contribution
• Complete functional testing of all models of completed controllers and custom-built controls. Troubleshooting to the component level of all equipment that does not pass testing. Performs final inspection of completed controllers and QC inspection of equipment. Performs functional analysis and reliability testing of new products
• Assists engineering department with research, development and evaluation of new proposed equipment
• Drive projects to completion in a timely manner and minimal supervision
• Attend Customer Safety Meetings and provide site safety compliance in accordance with ESS Metron and Customer guidelines

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees