Field Service Technician

Usherwood Office Technology•Manchester, NH

1d•$25 - $30•Onsite

About The Position

Usherwood is searching for a Field Service Technician who is hardworking and client-focused. The Field Service Technician will provide onsite client support, maintaining and integrating copiers and printers, specializing in some of the industry leading manufacturers which include: Canon, Xerox, HP, and Ricoh.

Requirements

High school diploma required
Possess strong problem-solving and client service skills
Basic understanding of computers and networking
Ability to work independently without supervision
A valid driver license and clean driving record
Must be able to lift up to 60 pounds at a time
Have an eagerness to learn

Responsibilities

Effectively troubleshoot and repair a wide variety of copiers and printers.
Develop and maintain a productive and positive relationship with client base to ensure customer satisfaction.
Manage time and customer expectations/requirements in a geographical territory.
Comply with company policies and procedures.
Achieve and maintain company benchmark performance.
Engage in continuous product training.
Installing or upgrading equipment maintained by the company in various field locations (Must be able to lift up to 60lbs)
Configuring hardware and software components after installation
Performing routine maintenance on technology equipment
Testing equipment to troubleshoot the issues
Documenting installation and repairs
Maintaining all tools and equipment used during service calls
Teaching customers how to use the equipment properly
Managing the stock of replacement parts and equipment