Field Service Technician

JBT Marel•Gainesville, GA

9d•Remote

About The Position

At JBT Marel, what we do matters. Our purpose is to transform the future of food, guiding our vision of being the global leader in food and beverage technology by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation. The Field Service Tech (FST) is the front-line field service representative and is responsible for fulfilling the customer's expectations during on-site activities. The FST is experienced in JBT Marel equipment (or equivalent) and works independently, solving technical and/or technological issues for a standard product process. The FST may mentor junior FSTs and provide basic training.

Requirements

Knowledgeable in customer service principles and processes, including assessing customer requirements, ensuring service quality, and evaluating customer satisfaction levels.
Mechatronics experience with several years of electronic troubleshooting skills
Customer face-to-face interaction skills and commercial service skills
Social perceptiveness
Technical competence in an engineering discipline
Solid knowledge and experience with common business applications such as MS Outlook, Teams, Excel, etc.
Have a good command of the English language.
Must have or obtain a Passport
Valid US drivers' license with insurable driving record.
Must be authorized to work in the US without sponsorship now or in the future.

Nice To Haves

Industrial electrical certificate.
Poultry industry experience.

Responsibilities

Provides outstanding service in troubleshooting, repair, installation, maintenance, and customer training for Marel machinery at client sites.
Preparing for service activities.
Offering aftercare for new installations.
Staying in regular contact with the customer.
Reporting on progress.