Field Service Technician

TEKsystems • Tell City, IN

23d • $24 - $32 • Onsite

About The Position

We are seeking an IT Support Specialist to join our Information Technology team. Reporting directly to the IT Manager, this position provides technical support to employees across the organization while helping maintain computer systems, software, network connectivity, and technology equipment. This role is ideal for someone who enjoys troubleshooting technical issues, helping others, and gaining hands-on experience with enterprise technology systems in a manufacturing environment.

Requirements

• Support
• Install
• Desktop
• Service
• Windows 10
• Troubleshooting
• Customer service
• Windows
• Hardware
• Strong troubleshooting and problem-solving skills
• Excellent customer service and communication skills
• Strong organizational and time management abilities
• Ability to prioritize multiple tasks in a fast-paced environment
• Attention to detail and commitment to providing quality support

Nice To Haves

• Associate degree in Information Technology, Computer Science, or related field preferred, or equivalent work experience

Responsibilities

• Install, configure, and maintain computer hardware, software, and peripheral devices
• Set up workstations, monitors, printers, scanners, and other technology equipment
• Provide technical support to end users in person, by phone, and through remote support tools
• Troubleshoot hardware, software, email, and network connectivity issues
• Assist employees with Microsoft Office and other business applications
• Create and maintain user accounts, passwords, and access permissions
• Assist with antivirus, endpoint protection, and software updates
• Connect users to network resources and provide basic training on company systems
• Document support requests, resolutions, and work instructions
• Coordinate with the IT Manager and external vendors on technology projects
• Assist with purchasing and inventory management of IT equipment and supplies
• Escalate complex technical issues as needed
• Support technology initiatives across multiple ATTC locations
• Perform other duties as assigned

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree