Field Service Technician - Lehigh Valley, PA

The businesses of Merck KGaA, Darmstadt, Germany•Burlington, MA

62d•$30 - $45•Onsite

About The Position

MilliporeSigma is hiring a Field Service Technician. In this role, you will play a crucial part in delivering exceptional technical support and expertise to customers. You will work with state-of-the-art equipment and technologies, providing on-site solutions and ensuring optimal product performance. The position involves installation, repair, preventative maintenance, and qualification of water purification systems in the Lehigh Valley area, with occasional backup support for neighboring territories. This role does not offer sponsorship for work authorization, and external applicants must be eligible to work in the U.S.

Requirements

High School diploma or GED
3+ years of field service experience, skilled trade expertise, mechanical proficiency, plumbing capabilities, technical skills, or military electronics experience
OR Bachelor’s degree in Mechanical Engineering, Biomedical Engineering or other Engineering field
Ability to read and understand technical documents
Proficient with tools and test equipment. Tools include basic precision hand tools, voltage meter, basic power tools, drills, etc. Test equipment includes test boxes for qualifications, meters for verifications, etc.
Strong technical acumen, with the ability to troubleshoot and resolve complex equipment issues
Excellent communication and interpersonal skills, with a customer-focused approach. Ability to handle difficult customers and situations
Proactive, collaborative, and adaptable, with a passion for delivering outstanding service and exceeding customer expectations
Excellent documentation skills aligning with quality management systems
Basic IT skills (i.e. ability to use computer for inter-equipment communications, uploading software from computer to the systems, use of iPad and iPhone, etc.). Ability to use field service software
Ability to work independently with little to no supervision

Nice To Haves

Associates degree or completion of a Trade School program
Electronics background/experience

Responsibilities

Provide professional service on a timely basis, including preventative maintenance (PMs) in the month they are due, installations completed within two weeks of site readiness, and repairs as requested by the customer. Perform system validations/qualifications with response times ranging from 24 hours onsite up to 2 weeks, while respecting all customer on-site rules and regulations and maintaining good housekeeping practices.
Accurately and thoroughly complete Work Orders and related documentation, closing Work Orders daily.
Provide customers with appropriate documentation of work completed, such as Service Reports, Meter Verification Reports, and Routine Maintenance records.
Maintain an accurate daily schedule for internal visibility, communicate schedule changes to customers in advance, and adapt to repair needs. Ensure timely, courteous, effective, and professional communication with all customers, internal and external.
Notify Manager when the schedule impacts customer satisfaction or prevents work completion within the requested timeframe.
Maintain physical consignment inventory in accordance with SOPs, staying within suggested value limits and ensuring accuracy between physical counts and documented inventory.
Maintain tools and test equipment in proper working order and calibration. This includes minor power tools, hand tools, meters for verification/qualification procedures, etc.
Generate leads for new hardware, consumables, accessories, and service contracts using the current CRM tool.
Assist with custom engineered system installations with support from the Supervisor, Manager, and/or Custom Systems Team.
This position will include occasional overnight travel, additional travel within an expanded territory for training, team meetings, and coverage/support for other territories. A company vehicle will be provided, and expense reports are to be submitted bi-weekly.
The shift may include work outside of normal business hours as business needs dictate, including overtime. The customer base includes clinical customers who may require emergency service during nights, weekends, and holidays.