FIELD SERVICE TECHNICIAN

Carter Machinery

3d • Onsite

About The Position

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Field Service Technician in Fishersville, Virginia. The Field Service Technician is responsible for diagnosing, troubleshooting, and repairing heavy equipment at customer sites. Seeking candidates with previous experience performing mechanical service and repairs to Caterpillar and related competitive equipment; High school diploma or GED, required.

Minimum of three years relevant heavy equipment field experience is required to be eligible for the $5,000 sign-on bonus. Candidates with less than 3 years’ heavy equipment field experience are eligible for a $2,000 sign-on bonus. Bonuses are made in 2 equal installments at 90 days and 180 days of employment.

Requirements

• Must have excellent troubleshooting and analytical skills.
• Must have excellent mechanical aptitude.
• Must be able to work independently and as part of a team.
• Must be able to interact professionally with customers and all of levels of personnel within the organization.
• Must be a strong communicator with excellent verbal and written communications skills.
• Must be a self-directed and well organized with the ability to prioritize workload while providing excellent customer service.
• Demonstrate the ability to learn and apply new knowledge.
• Proficient use of technical software, databases and manuals.
• Must be able to function well in a fast-paced environment.
• Must have an excellent driving record and the ability to obtain a CDL. Must be able to become DOT certified with DOT Medical Card.
• Must be able to work any shift and overtime as needed to meet business and customer demands.
• High school diploma or GED, required.
• Minimum of three years relevant heavy equipment field experience is required to be eligible for the $5,000 sign-on bonus.

Responsibilities

• Diagnosing, troubleshooting, and repairing heavy equipment at customer sites.
• Promote a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Benefits

• Health, dental and vision insurance.
• Paid time off.
• 401(k), $0.75 to $1.25 match up to 6%.
• Life and disability insurance.
• In-house training instructors/programs.
• Tuition reimbursement.
• Employee referral bonus program.
• Discounts: cellular phone service, computers, tooling, cars and trucks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees