Field Service Technician

Alfa Laval Spiral•Richmond, VA

51d•Remote

About The Position

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too. About the job As an integral member of our team, you will be responsible for executing and providing technical support to Alfa Laval’s industrial customers, including commissioning, installing, testing, repairing and maintaining industrial separators, decanters, and heat exchangers. As a part of the team, you will: Execute and provide technical support to Alfa Laval’s industrial customers, including commissioning, installing, testing, repairing and maintaining industrial separators, decanters, and heat exchangers. Perform condition monitoring and energy audits on products, modules and systems at customer site. Troubleshoot, investigate and resolve technical problems. Train customers on product features. Communicate sales opportunities to sales organization. Prepare service and product related documentation. Train and mentor junior technicians. Remote work authorized from anywhere in the continental US. Required Travel: 50-75% travel to customer sites in various US cities/states. Must be able to respond to emergency storm duty and must be available to work overtime (including during the night) and on weekends as needed to meet business demands. Must have a valid driver's license. We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

Requirements

Associate’s Degree in Mechanical or Electrical Engineering or a related field and 2 years of experience in the job offered or any position in which the required experience was gained.
Alternatively, 4 years of experience in the job offered or any position in which the required experience was gained.
Experience must include 2 years of experience inspecting, troubleshooting, and repairing mechanical and industrial elements of industrial separators, decanters, or heat exchangers.
2 years of experience troubleshooting and repairing PLCs or similar industrial processors.
2 years of experience preparing service and product related documentation.
2 years of experience training users on industrial equipment.
1 year of experience troubleshooting and repairing mechanical and industrial machinery in the field.
Must have a valid driver's license.

Responsibilities

Execute and provide technical support to Alfa Laval’s industrial customers, including commissioning, installing, testing, repairing and maintaining industrial separators, decanters, and heat exchangers.
Perform condition monitoring and energy audits on products, modules and systems at customer site.
Troubleshoot, investigate and resolve technical problems.
Train customers on product features.
Communicate sales opportunities to sales organization.
Prepare service and product related documentation.
Train and mentor junior technicians.