Field Service Technician

NOV Inc. • New Iberia, LA

14d • Onsite

About The Position

The Field Service Technician will interface with relevant departments to gain a thorough understanding of NOV products and their safe operation, testing, calibration, and problem resolution. This role involves traveling to customer sites to inspect, install, commission, test, calibrate, repair, and train customers on NOV products. Responsibilities include performing field upgrades of software and hardware, communicating field failures and feedback, and completing service documentation. The technician will also perform equipment inspections, provide training to other technicians, and prepare inspection reports. This role requires working at other NOV locations when needed and maintaining inspection equipment and calibration records.

Requirements

• Must possess a high school diploma, GED, or equivalent combination of education and experience.
• Minimum 2 years’ NDE Level II experience required in Magnetic Particle, Liquid Penetrant, UT A-Scan Thickness, Ultrasonic Shear Wave, and Ultrasonic Phased Array.
• Must have NDE Certifications per SNT-TC-1A.
• Microsoft Office knowledge is required.
• Must possess a valid driver’s license with a good driving record.
• Must possess a valid passport or the ability to obtain one.
• Must provide transportation from home to the office. Transportation to customers’ location will be provided.
• 24/7 on-call.
• Offshore travel required (domestic and international).
• Work in harsh environments including rain, snow, heat, and heights in excess of 150 feet.
• Must be able to pass offshore safety classes including but not limited to offshore water survival (HUET), firefighting, and basic offshore safety induction emergency training (BOSIET).
• Must be able to obtain a transportation workers identification credential (TWIC) card.
• Must be able to pass an OGUK physical.
• Must be able to pass and hold a Level II certification in Magnetic Particle, Liquid Penetrant, UT A-Scan Thickness, Ultrasonic Shear Wave, and Ultrasonic Phased Array.
• Must be able to pass the Jaeger II and Ishihara Test for vision.

Responsibilities

• Interface with relevant departments to obtain a thorough understanding of NOV products and how they are safely operated, tested, calibrated and problems are resolved in a timely manner.
• Travel to customer sites to inspect, install, commission, test, calibrate, repair and train customers on the safe and proper operation of NOV products.
• Perform field upgrades of software and hardware and train customers on how to properly operate the system.
• Communicate field failures and feedback reports to the appropriate departments.
• Complete and submit field service documentation in a timely manner.
• Perform other work-related tasks as assigned.
• Comply with all NOV Company and HSE policies and procedures.
• Perform inspection of equipment/parts.
• Provide training to other NOV Field Service Technicians.
• Provide accurate and timely reports to appropriate personnel regarding work progress and output.
• Work at other NOV locations when required.
• Prepare inspection reports and maintain files of inspection documents.
• Maintain inspection and measuring equipment; perform or arrange for calibration of equipment; and maintain equipment calibration records.

Benefits

• 401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
• Competitive medical plans that are effective your date of hire.
• FREE MDLIVE virtual visits (when enrolled in an NOV medical plan).
• FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
• FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees).
• All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals.
• All regular full-time employees receive up to 11 paid holidays per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED